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Madasafish email settings

peterb
Grafter
Posts: 31
Thanks: 2
Registered: ‎13-04-2016

Madasafish email settings

I look after a domain held under Madasafish.   Messages disappear after arrival in the Android Outlook app. so I wonder whether the email settings are correct.  Messages don't disappear after arrival in desktop Outlook and then get synched successfully to the app. 

Domain is ****.org.uk   Email address is info@****.org.uk

User name in Outlook I have ****@madasafish.com 

I suspect that is not quite right.

Thanks.

 

 

 

 

 

 

 

 

 

 

 

3 REPLIES 3
Townman
Superuser
Superuser
Posts: 19,677
Thanks: 8,027
Fixes: 94
Registered: ‎22-08-2007

Re: Madasafish email settings

It’s difficult to answer from the information you’ve given. I would suspect that one of those clients is in POP3 mode which will remove mail from the server making it unavailable to another IMAP or POP3 client.

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peterb
Grafter
Posts: 31
Thanks: 2
Registered: ‎13-04-2016

Re: Madasafish email settings

Hi thanks suggestion.  The app is IMAP, always leaves message on the server. But I think I have something wrong with the user name I am using.  Having said that, it works OK on PC Outlook.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,241
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Fixes: 1,478
Registered: ‎21-04-2017

Re: Madasafish email settings

Hi @peterb If you're able to receive mail normally in Outlook, the settings you're using should be correct. The username for Madasafish is in the format of username@madasafish.com and the email address is the domain.

I think @Townman may be spot on that one of those clients may be set up as POP3, which I suspect is Outlook. If you go into the email account settings of Outlook for the Madasafish account, can you see if that's setup as IMAP or POP3?

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 Anoush Mortazavi
 Plusnet Help Team