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Madasafish/Totalise no mail for 2 Days

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PeterBill
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Registered: ‎06-11-2017

Madasafish/Totalise no mail for 2 Days

Hi,

It seems as though my email account has been suspended or locked as no new mail for two days.

It could be because I've accessed my webmail from various locations. I'm currently on a ship in the Norh sea which connects via satellite to Houston if I use the ship's computer, but if I use my phone, it uses a different network via Holland, I think. so could be something to do with that.

I can see my old mail but no new mail Huh

I've had a similar problem in the past where my email was locked.

Cheers

Pete

 

8 REPLIES
Plusnet Help Team
Plusnet Help Team
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Re: Madasafish/Totalise no mail for 2 Days

Hi Pete. Sorry to hear you're not receiving any new e-mails.

If you can PM me your Madasafish e-mail address I'll be happy to look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PeterBill
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Re: Madasafish/Totalise no mail for 2 Days

Did PM you with emai address.

Not sure if you have done anything, but it appears to be working now. I have started to delete emails too, not sure where to see the size limit of you web mail account?

Thanks

Pete 

Plusnet Help Team
Plusnet Help Team
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Re: Madasafish/Totalise no mail for 2 Days

Fix
Hi Pete.
Sorry I didn’t post back here sooner. I had a look at your account today and didn’t see anything amiss.

From what you’ve said it does sound like the mailbox was full. Unfortunately I don’t think there is a way for you to see how big the mailbox is, but we can find out for you. I’ll post back here tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PeterBill
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Re: Madasafish/Totalise no mail for 2 Days

Thanks for you help ... appears to be working now. Deleted some larger emails, did not know that the mail box was full.

 

Cheers

Pete

Superuser
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Re: Madasafish/Totalise no mail for 2 Days

@PeterBill You should be able to check folder sizes when logged into webmail.

Click the Gear wheel bottom left and select Manage folders
Click a folder name (eg Inbox), then select the Information tab

When the information panel loads you should see a Size line with hint to get the value
Click the hint and the value should appear.

David
Plusnet Help Team
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Re: Madasafish/Totalise no mail for 2 Days

No problems at all Pete.

Glad to hear it's all working now.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PeterBill
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Re: Madasafish/Totalise no mail for 2 Days

Thanks spraxyt, for the info on how to see the size line of the folder

Cheers

Pete

Plusnet Help Team
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Re: Madasafish/Totalise no mail for 2 Days

Aye thanks David. That’s a lot clearer than my instructions I PM’d Pete. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team