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Madasafish Password reset

Steviespitfire
Newbie
Posts: 3
Registered: ‎30-08-2017

Madasafish Password reset

Hi,

I have a Madasafish mail only account with Plusnet, but I do not have an actual Plusnet account login.

I need to change my password as i suspect its been hacked - but do not have the tab under identities to do it.

Help please?

 

 

Thanks

13 REPLIES 13
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,532
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Registered: ‎21-04-2017

Re: Madasafish Password reset

Hi there

You should be able to reset your password via the Madasafish portal here: https://secure.madasafish.com/forgotpassword/

Anoush
If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Steviespitfire
Newbie
Posts: 3
Registered: ‎30-08-2017

Re: Madasafish Password reset

Hi Anoush,

 

I tried that - I never receive the reset email.

 

Thanks

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Madasafish Password reset

That usually happens if the correspondence email address on the account is the same as your Madasafish address. Are you able to update that via the portal and then try the password reset process again?
If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Madasafish Password reset

Did you manage to get this sorted?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Steviespitfire
Newbie
Posts: 3
Registered: ‎30-08-2017

Re: Madasafish Password reset

Hi
Not had a chance to try yet.

Thanks
Steve
Diane90
Newbie
Posts: 3
Thanks: 2
Registered: ‎21-09-2017

Re: Madasafish Password reset

I am having this problem too.  Where exactly can I update the "correspondence email address"?  Thanks in advance.

Diane90
Newbie
Posts: 3
Thanks: 2
Registered: ‎21-09-2017

Re: Madasafish Password reset

I have the same problem.  How do I navigate to where I can update my "correspondence email address" ?

Thanks in advance!

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,532
Fixes: 1,512
Registered: ‎21-04-2017

Re: Madasafish Password reset

You should be able to do that by logging into your Madasafish Account here: https://secure.madasafish.com/myaccountdx/summary/
If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Diane90
Newbie
Posts: 3
Thanks: 2
Registered: ‎21-09-2017

Re: Madasafish Password reset

Thanks Anoush,

I found the password reset there and everything seems to be working fine 🙂

Gandalf
Community Gaffer
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Posts: 25,909
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Registered: ‎21-04-2017

Re: Madasafish Password reset

Awesomeness, happy to hear that. Smiley
If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
IF
Interested
Posts: 2
Registered: ‎25-09-2017

Re: Madasafish Password reset

I'm also having this problem and when I go to the madasafish password reset page and submit forgot my password I don't get an email back.
spraxyt
Superuser
Superuser
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Registered: ‎06-04-2007

Re: Madasafish Password reset

Are you entering the email address which Madasafish use to communicate with you?

David
IF
Interested
Posts: 2
Registered: ‎25-09-2017

Re: Madasafish Password reset

Yes I'm using the one that all my emails come to