Madasafish - Login Failed

[#1]

Hi,

I have an old Madasafish email address but last night (and this morning) I couldn't get into it, I keep getting Login Failed.

I use it regularly (I think the last time was on Thursday) but last week a had a few undeliverable emails - I had not sent them though. I read on here about that and someone else had had the same. They changed their password, but I couldn't see where to do it.
I think my mailbox has been compromised now. I tried the password reset twice last night, but that doesn't help me as I can't login.

I tried to call Plusnet this morning, but they are not taking calls.

I'm stuck now. Please can someone from Plusnet's Technical support contact me ?

Thanks,

Craig

[#2]

Hi Craig,

A warm welcome to the forums.  This might help...

Reset email password

Which ISP are you with, Plusnet or one of the other / legacy vISPs?

If you are not able to login to the email address using webmail, then it is likely that your email address has been identified as being compromised and has has its password changed. Where email address passwords have been changed to protect the integrity of the service, the account password is left unchanged.

Plusnet / Force9 / FreeOnline users can only change the password on the DEFAULT email address by changing the password on the user ACCOUNT through the user portal. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal.

Brightview users (Madasafish / FreeNetName / GlobalNet / IC24 / ICScotland / Dialstart / Totalise) logging into webmail should use their full email address. Use the MAAF user portal to update the password on the default email address (change the account password) and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support ... because the account password change process sends an email to the mailbox you cannot now access.

DO NOT USE THE SAME PASSWORD AGAIN for that would allow the continued exploitation of the account. The new password should be cryptic and not one used before.

Note that changing the account password will change the password used for logging on to the relevant user portal. If your email service is NOT a retained legacy service (one associated with a retired internet service account), then the password required by the router to connect to the internet will be changed too. If the router is a Hub Zero or a Hub One supplied by Plusnet it should update automatically. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect.

On the assumption that the email address password has been compromised, I strongly recommend that wherever you have used that email address / password combination as access credentials to services such as Amazon, Netflix, eBay etc., that you also change the passwords on those service as well.

[#3]

Hi Townman,

Thank you for getting back to me. It's Plusnet I log on to now after they bought / took over madasafish. I only have one mail box there, which I use for webmail. I'm not with Plusnet.

I have changed my passwords already for the services I use that email address for. I'd just like to get it back.

Regards,

Craig

[#4]

What of the above have you done?

If you cannot log into the MAAF user portal (as opposed to cannot log into the mailbox) then, as advised above, you need to phone support to request a 'there and then' change to your MAAF ACCOUNT password.

[#5]

I tried to login to madasafish directly on Sunday but it didn't work. I cannot remember what my password is on there. I tried the password reset twice. But I don't understand it as it will reply to the email address / mailbox that I can't get into.

I tried to call madasafish after that, but the number no longer works, there's a message saying tat the number is not in use.

I tried to call plusnet yesterday, but there was a message saying they are not taking calls.

[#6]

I got through to Plusnet on the phone just now. I went through it with them and I'm back in.

All is cool now. 😎

Thanks for your help guys, and thank you to the Plusnet chap on the phone who helped me.