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Madasafish Error 0x800CCC0F Unable to Send Mail

fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Madasafish Error 0x800CCC0F Unable to Send Mail

This is the second time in a week that I have had this error and I have not changed anything on my computer.
From the Ticket logs it would appear that an 'auto-refresh' was done last time and it just started working again.
Viewing archived threads seem to suggest that this is a server problem at the Madasafish end of things .....
So..... is anyone else having a problem?Huh
Can anyone at PlusNet check this out for me (I have raised a ticket with Madasafish, but would like a
more permanent solution)?
Thanks in hope!
14 REPLIES
fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

I probably should add that  I have a freenetname.co.uk email address.
fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

Well, this morning my emails are being sent and received - which is good.....
However, I still cannot log into Webmail (which I do when I go away from home)....
Very strange combination of circumstances! My first ticket from last night
was closed without comment. So I have opened another one this morning.
Anyone with a freenetname.co.uk address getting into Webmail? This would
at least narrow it down to me as opposed to a server!!
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Community Gaffer
Community Gaffer
Posts: 13,541
Thanks: 1,241
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Registered: ‎04-04-2007

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

This is fairly peculiar because you shouldn't be able to send email from a client using our mail servers using your username/password for authentication because you're on a non-subscription account where it isn't permitted.
I've made a change that should allow you back into Webmail. Let me know if it happens again and I'll do a bit of digging. I don't think it's a service-wide problem, it's more likely a problem with your individual account.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

Hi Bob,
Well, whatever you did it worked as I can now sign in to my WebMail AND send/receive emails from my laptop AND my Email: setting now
shows my email address rather than "Not Active"!!
I have had this account since at least 2001 so it has gone through a lot over the years to get to PlusNet!
Many thanks again.
fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

Hi, Is Bob there?.....
As of around 9pm tonight my fault has reoccured - I am getting the Error No: 0x800CCC0F and cannot receive/ download any mail.
but - I CAN send my mail,  I CAN log in to Webmail and my email address IS in the "My Account" section of MAAF.
Is this coinciding with any server upgrades etc going on?Huh
I have logged this with MAAF Support as well.
Thanks.
fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

Morning everyone,
As of 8am this morning my mail is being sent successfully - so not sure what it was but I am ok now.....
Thanks.
fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

Oh dear, seems I spoke too soon, just returned from shopping at 10:45am and I can't send an email,
getting the same Error No: 0x800CCC0F  (I know this off by heart now!)
Everything else is ok....
Can anyone do a permanent fix on this problem for meHuh
fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

Is there anyone out there who can help meHuh?
I still can't send emails as of 4pm.
fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

Well, I am off to bed - it is 10.15pm..... still can't send any emails and no comms from anyone here
or the MAAF ticket system.....
Hope things improve tomorrow.....
Mayfly
Pro
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Registered: ‎04-06-2009

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

I have an MAAF Just Mail account, my OH downloads and send from his PC with no problems and my postbox is redirected to PN and I can download/send no problem.
We have had similar problems to what you describe in the past but not for quite a while. Not sure we ever found a reason for it tho'.
fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

Morning everyone,
As of 9.00am this morning I have been sending emails, so possibly:
a) someone out there at MAAF/plusnet has done something
b) some where a server or piece of equipment has been refreshed overnight and sorted the problem
Hopefully it will stabilise now.... otherwise this will again be topping the Email subjects!!
If you search on the fault number 0x800CCC0F within the Forum it does seem to imply
that it is a server problem.

fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

CAN SOMEONE HELP ME - it is happening again....  It is 17:40 and I can't send email yet again!!
Can MAAF please sort out their freenetname servers or something as this is now happening
every couple of days.
PLEASE HELP!!!
fairmaiden
Grafter
Posts: 45
Thanks: 2
Registered: ‎26-08-2015

Re: Madasafish Error 0x800CCC0F Unable to Send Mail

Just cruised the internet and changed my SMTP port from 25 to 587 - it works!!!
Anyone know whyHuh or for how longHuh
Community Gaffer
Community Gaffer
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Re: Madasafish Error 0x800CCC0F Unable to Send Mail

Quote from: fairmaiden
Just cruised the internet and changed my SMTP port from 25 to 587 - it works!!!

That should make zero difference unless something local to you (Internet security software?) or your ISP is interfering with connections to the server using port 25 Huh

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵