Madasafish Error 0x800CCC0F Unable to Send Mail

[#1]

This is the second time in a week that I have had this error and I have not changed anything on my computer.
From the Ticket logs it would appear that an 'auto-refresh' was done last time and it just started working again.
Viewing archived threads seem to suggest that this is a server problem at the Madasafish end of things .....
So..... is anyone else having a problem?
Can anyone at PlusNet check this out for me (I have raised a ticket with Madasafish, but would like a
more permanent solution)?
Thanks in hope!

[#2]

I probably should add that  I have a freenetname.co.uk email address.

[#3]

Well, this morning my emails are being sent and received - which is good.....
However, I still cannot log into Webmail (which I do when I go away from home)....
Very strange combination of circumstances! My first ticket from last night
was closed without comment. So I have opened another one this morning.
Anyone with a freenetname.co.uk address getting into Webmail? This would
at least narrow it down to me as opposed to a server!!

[#4]

This is fairly peculiar because you shouldn't be able to send email from a client using our mail servers using your username/password for authentication because you're on a non-subscription account where it isn't permitted.
I've made a change that should allow you back into Webmail. Let me know if it happens again and I'll do a bit of digging. I don't think it's a service-wide problem, it's more likely a problem with your individual account.

[#5]

Hi Bob,
Well, whatever you did it worked as I can now sign in to my WebMail AND send/receive emails from my laptop AND my Email: setting now
shows my email address rather than "Not Active"!!
I have had this account since at least 2001 so it has gone through a lot over the years to get to PlusNet!
Many thanks again.

[#6]

Hi, Is Bob there?.....
As of around 9pm tonight my fault has reoccured - I am getting the Error No: 0x800CCC0F and cannot receive/ download any mail.
but - I CAN send my mail,  I CAN log in to Webmail and my email address IS in the "My Account" section of MAAF.
Is this coinciding with any server upgrades etc going on?
I have logged this with MAAF Support as well.
Thanks.

[#7]

Morning everyone,
As of 8am this morning my mail is being sent successfully - so not sure what it was but I am ok now.....
Thanks.

[#8]

Oh dear, seems I spoke too soon, just returned from shopping at 10:45am and I can't send an email,
getting the same Error No: 0x800CCC0F  (I know this off by heart now!)
Everything else is ok....
Can anyone do a permanent fix on this problem for me???

[#9]

Is there anyone out there who can help me????
I still can't send emails as of 4pm.

[#10]

Well, I am off to bed - it is 10.15pm..... still can't send any emails and no comms from anyone here
or the MAAF ticket system.....
Hope things improve tomorrow.....

[#11]

I have an MAAF Just Mail account, my OH downloads and send from his PC with no problems and my postbox is redirected to PN and I can download/send no problem.
We have had similar problems to what you describe in the past but not for quite a while. Not sure we ever found a reason for it tho'.

[#12]

Morning everyone,
As of 9.00am this morning I have been sending emails, so possibly:
a) someone out there at MAAF/plusnet has done something
b) some where a server or piece of equipment has been refreshed overnight and sorted the problem
Hopefully it will stabilise now.... otherwise this will again be topping the Email subjects!!
If you search on the fault number 0x800CCC0F within the Forum it does seem to imply
that it is a server problem.

[#13]

CAN SOMEONE HELP ME - it is happening again....  It is 17:40 and I can't send email yet again!!
Can MAAF please sort out their freenetname servers or something as this is now happening
every couple of days.
PLEASE HELP!!!

[#14]

Just cruised the internet and changed my SMTP port from 25 to 587 - it works!!!
Anyone know why??? or for how long???

[#15]

Quote from: fairmaiden

Just cruised the internet and changed my SMTP port from 25 to 587 - it works!!!

That should make zero difference unless something local to you (Internet security software?) or your ISP is interfering with connections to the server using port 25