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Lost entire inbox, possible to recover?
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- Lost entire inbox, possible to recover?
Lost entire inbox, possible to recover?
14-02-2014 11:11 AM
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email inbox for my plusnet inbox is suddenly empty. Lost about 50 emails.
Its an IMAP account, with access from Windows (using Mozilla Thunderbird), and from a Google Nexus 7.
I can still see some (not all) of the emails on the Nexus 7, presumably because it downloaded them.
I suspect a problem with Thunderbird
Is there any way that Plusnet could recover the missing emails?
PS I checked, they are not in the Deleted folder.
PPS other folders (e.g Sent) are still there.
Its an IMAP account, with access from Windows (using Mozilla Thunderbird), and from a Google Nexus 7.
I can still see some (not all) of the emails on the Nexus 7, presumably because it downloaded them.
I suspect a problem with Thunderbird
Is there any way that Plusnet could recover the missing emails?
PS I checked, they are not in the Deleted folder.
PPS other folders (e.g Sent) are still there.
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Re: Lost entire inbox, possible to recover?
14-02-2014 4:54 PM
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If you've downloaded e-mails from our servers and if it's been deleted for any reason, unfortunately we'd not be able to retrieve it as it's deleted directly from the Mail Servers.
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- Lost entire inbox, possible to recover?