cancel
Showing results for 
Search instead for 
Did you mean: 

Lost emails and folders

Highlighted
monitor
Newbie
Posts: 2
Registered: ‎29-01-2019

Lost emails and folders

I've logged on today and the inbox was empty except for 3 emails in today and all folders were missing.  Last login was 2 days ago (27 Feb).  I use an old webmail account from Free-online. I probably had about 300 emails in my inbox and many more in the archive folders.  

Why has this happened?  Can I get my emails back?  Is this something Plusnet needs to do?  This is essential for my local community committee work responsibilities, apart from family commitments.

2 REPLIES 2
Moderator
Moderator
Posts: 19,845
Thanks: 2,409
Fixes: 442
Registered: ‎11-01-2008

Re: Lost emails and folders


Moderators Note


This topic has been moved from Chat to Email

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Community Gaffer
Community Gaffer
Posts: 17,696
Thanks: 677
Fixes: 167
Registered: ‎05-04-2007

Re: Lost emails and folders

Hi there,

 

I've taken a look and we've archived your mails, we have been emailing you on your contact email address regarding this to advise that you were getting close to the 1GB allowance. I've now unarchived your emails, I'd advise going through them and removing any you no longer require to get back under 1GB otherwise you may find they're archived again.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff