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Lost all of my emails

simonshort
Newbie
Posts: 2
Registered: ‎02-12-2023

Lost all of my emails

My account was deleted today with less than 24 hours notice as I moved my landline number to another provider (internet phone) and only found out that my account had been closed when I called Plusnet as my internet had stopped working. I was told that I would have 24-48 hours to backup/download my emails but I haven't been able to log in to do this as my internet was down. I spoke to support who advised that my email accounts have been closed and deleted even though I can still log into my customer portal where it says my account in in the process of closing down. Please are you able to restore my emails so I can take a copy of them or are you able to send a backup somehow? I have many many years of emails that are very important, surely there must be a backup somewhere - this only happened yesterday

Moderator's note by Mike (Mav): Duplicate post in another thread removed.
1 REPLY 1
James30
Plusnet Help Team
Plusnet Help Team
Posts: 478
Thanks: 154
Fixes: 32
Registered: ‎19-04-2023

Re: Lost all of my emails

Hi, can you DM me your username so I can have a look at your account please thanks.

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James - Plusnet Sheffield
Plusnet Help Team