Logged into Webmail - Plusnet Message - Archived Account
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Logged into Webmail - Plusnet Message - Archived Account
26-03-2020 10:41 AM
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I have problems Sending eMail, however I did not use that as the subject because I seem to have homed in on the cause.
There is an eMail from Plusnet in Webmail that I had never seen previously, it advised that because the system had not been accessed for some time the Account was being Archived..........
I pay for my eMail Service, so very unlikely that it would have been abandoned, therefore consider it unacceptable that Plusnet have taken action without ensuring that I had read their message.
Some time ago I set up iCloud to handle Mac Mail and nil significant problems occurred until recently. Opening Mail Accounts the original reference to Plusnet have been removed.
Can I assume that the Sending problem is due to the Archiving process?
I tried to Add an Account using my Plusnet details but it is never established and the 'gearwheel' keeps spinning.
Never having used Webmail previously it was used successfully to send aTest eMail, great for emergencies but........
The iPad has no problems sending eMails, but I prefer to use the Mac.
Plusnet Customer Service by Telephone is currently non existent, messages advising that because of the current virus situation they cannot talk to anyone. An earlier offer to wait in a long queue to speak to Technical Service has morphed into simply being cut off if that selection is made.
Hopefully some kind soul here will be able to assist?
Thanks for your time, best regards, NSN
Re: Logged into Webmail - Plusnet Message - Archived Account
27-03-2020 11:44 AM
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In Response to Plusnet - What we are doing about Corvid 19/Coronavirus
Dear Plusnet
Re: Logged into Webmail - Plusnet Message - Archived Account
28-03-2020 12:40 AM - edited 28-03-2020 12:41 AM
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You could set up a new temporary (permanent) email as Plusnet have had problems making email work in recent years.
I keep all my Plusnet emails on my PC, even the archived ones - although I still send/receive occasional emails via Plusnet.
I have gradually transferred my emails to @protonmail.com (no adverts) - although @mail.com (with adverts) offers more features.
There are many others...
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Logged into Webmail - Plusnet Message - Archived Account
28-03-2020 8:18 AM
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Moderators Note
This topic has been moved from Tech Help to Email
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Logged into Webmail - Plusnet Message - Archived Account
30-03-2020 11:42 AM
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Hi @NotSoNaff, thanks for getting in touch.
If mail have been archived (due to no log in for 3 months), then this should not prevent you from being able to send mail.
From what I understand, you have tested sending email from webmail and this has worked? If this is the case it's likely an issue with the mail client you are trying to send from. Can you advise of further information of what occurs when you try to send mail, ie do you get an error message or a bounce back?
Re: Logged into Webmail - Plusnet Message - Archived Account
30-03-2020 7:06 PM
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Hello Lauren
After some time there is a pop up message informing/offering the opportunity to change the server from iCloud to Plusnet.
However nothing works the pop up is back after some considerable time.
I have just sent myself a Test eMail the pop up said
[words to the effect] You have no preferred server....
So I selected iCloud the message moved to the OutBox and will probably remain there for an hour or so before another pop up appears?
Previously I have seen a message similar to this but it disappears too quickly to capture or note down:
'p28' me.com server timed out
I can send eMail from my iPad, just got to learn how to add attachments as needed rather than in one upload.
Can I set up/repair my eMail direct with iCloud?
As advised, in my first Post above, my Plusnet Account seems to have been removed but until a couple of weeks ago I could send eMails. I send several eMails each week but not necessarily every day. I receive 17 to 20 incoming mails.
I do not know where the information came from that I was not using my Plusnet Account.
I have been calling Plusnet and trying every Option but all seem to be set up the same:
Thank you for calling but we are keeping our staff safe during the Coronavirus crisis, There is nobody to speak to you at this time.
Thanks for your time, best wishes, Stan
Re: Logged into Webmail - Plusnet Message - Archived Account
01-04-2020 5:56 PM
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Thank you LaurenB for your response.
I have decided that a Communications Company that has chosen to withdraw all forms of communication except this overloaded Forum no longer deserves my loyalty. The fact that nil attempt has been made for Staff to work from home, to stay safe during this disaster called Coronavirus, is just unacceptable and unreasonable.
I was disappointed not to find any clear statements as to what is required of a Customer who wishes to Cancel their Contract.
My attempts to contact the Cancellation Section of Plusnet met with the same brief 'Sorry nobody is available to answer your......' followed by a very prompt Hand Up.
In the knowledge that I will be expected to buy myself out of my Mobile Contract arrangements have been made to Cancel my Account with Plusnet via a new Suppler.
The plus side [very punny] is that the new deal for similar BB is about half price.
So bye folks, NSN
Stay safe and stay connected if you can.
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