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Logged into Webmail - Plusnet Message - Archived Account

Grafter
Posts: 41
Registered: ‎26-01-2009

Logged into Webmail - Plusnet Message - Archived Account

I have problems Sending eMail, however I did not use that as the subject because I seem to have homed in on the cause.

There is an eMail from Plusnet in Webmail that I had never seen previously, it advised that because the system had not been accessed for some time the Account was being Archived..........

I pay for my eMail Service, so very unlikely that it would have been abandoned, therefore consider it unacceptable that Plusnet have taken action without ensuring that I had read their message.

Some time ago I set up iCloud to handle Mac Mail and nil significant problems occurred until recently. Opening Mail Accounts the original reference to Plusnet have been removed.

 

Can I assume that the Sending problem is due to the Archiving process?

 

I tried to Add an Account using my Plusnet details but it is never established and the 'gearwheel' keeps spinning.

Never having used Webmail previously it was used successfully to send aTest eMail, great for emergencies but........

The iPad has no problems sending eMails, but I prefer to use the Mac.

 

Plusnet Customer Service by Telephone is currently non existent, messages advising that because of the current virus situation they cannot talk to anyone. An earlier offer to wait in a long queue to speak to Technical Service has morphed into simply being cut off if that selection is made.

 

Hopefully some kind soul here will be able to assist?

Thanks for your time, best regards, NSN

3 REPLIES 3
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Grafter
Posts: 41
Registered: ‎26-01-2009

Re: Logged into Webmail - Plusnet Message - Archived Account

In Response to Plusnet - What we are doing about Corvid 19/Coronavirus

Dear Plusnet

 
Have you omitted one very important factor?
 
I have found that I am unable to Send eMails, no problem with receiving them.
This has happened only recently and nil Settings changes have been made for a long time. I am legit, at least it was possible to send a Test eMail to my eMail Address.
In order to find a way of Sending eMails Webmail was opened for the first time by me a couple of days ago.
In Webmail I found a Message from Plusnet that was not seen previously. It concerned the fact that Plusnet were going to Archive my Account because I had not used it for some time.
Forgive my ignorance but I thought Plusnet were supplying my eMail Service, and I distinctly remember spending time Setting Up, with help from Plusnet CS, to get it ‘right’.
So I was surprised to find no reference To Plusnet within my Mac Mail Accounts.
Attempts to Add appropriate Accounts all resulted in a Spinning Gearwheel that seemingly could run forever. No Account could be Added.
 
Being at the end of the line for my abilities I contacted Plusnet CS and learn that an established Communications Company cannot be bothered to set up a plan for CS Staff to work from home. Simply a message informing that there was nobody to take the call.
The option to call other Departments enabled me to join a queue to speak to Technical Services. After a short wait, thinking about my eMail Sending problem, I decided to hang up and try the possible solution that had sprung into my grey matter.
My solution proved not to be useful and so I attempted to rejoin the Technical Service queue.
Instead of being offered the place in a queue there was an unexpected ‘we cannot.....’
 
The last option open to me was to visit the Member Centre Forum.
I Posted ‘Logged into Webmail - Plusnet Message - Archived Account.
Viewed 47 times but no responses of any kind have been received, not surprising considering that only Plusnet can do anything about this problem.
 
Currently it is not possible to Contact Plusnet by:
Chat always being Unavailable.
Telephone, in that the options offered seemingly lead to be cut off.
eMail, I will be contacting the Quality and Care Commission because Plusnet are failing to provide a suitable service to enable Hearing Impaired Customers make reasonable contact, and by so doing are discriminating those Customers.
 
Why oh why did Plusnet act without getting any response from me?
I pay for the BB Service including eMail so it is highly unlikely that it would be discarded.
I do not send eMails every day and might miss th odd day now and again. I do receive many, perhaps too many, eMails everyday. How come I have not been using my Plusnet Account?
I am really regretting just signing up for another years Mobile Contract.
If this situation has to wait for the end of the Corvid 19 crisis I will be leaving Plusnet.
 
Your extremely unhappy customer,

 

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Seasoned Champion
Posts: 12,192
Thanks: 557
Fixes: 18
Registered: ‎01-09-2007

Re: Logged into Webmail - Plusnet Message - Archived Account

You could set up a new temporary (permanent) email as Plusnet have had problems making email work in recent years.

I keep all my Plusnet emails on my PC, even the archived ones - although I still send/receive occasional emails via Plusnet.

I have gradually transferred my emails to @protonmail.com (no adverts) - although @mail.com (with adverts) offers more features.

There are many others...

"In The Beginning Was The Word, And The Word Was Aardvark."

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Posts: 22,243
Thanks: 3,582
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Registered: ‎11-01-2008

Re: Logged into Webmail - Plusnet Message - Archived Account


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This topic has been moved from Tech Help to Email

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