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Leaving plusnet - keeping emai?

pint
Grafter
Posts: 384
Thanks: 6
Registered: 19-08-2007

Leaving plusnet - keeping emai?

After a calling plusnet retentions to see if they have any deals on offer, and being told no, and that other ISPs offer better prices/ deals, and i should move to another ISP ( see here https://community.plus.net/t5/My-Account-Billing/Line-rental-saver-about-to-expire-should-i-stay-or-... )

 

What would i need to do to keep my plusnet email address alive for about 12 months or so?

7 REPLIES
Superuser
Superuser
Posts: 1,819
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Registered: 05-11-2008

Re: Leaving plusnet - keeping emai?

You should be able to downgrade to an email only account, at a cost of £ 1.69  £1.06 a month 

Mike
bmc
Pro
Posts: 774
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Registered: 28-02-2017

Re: Leaving plusnet - keeping emai?

I thought the price was £1.06

 

You have to arrange it before you leave.

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 7,318
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Registered: 21-04-2017

Re: Leaving plusnet - keeping emai?

Hi there,

 

The cost of a mail only account is £1.06 per month, and you'll need to let us know before your service is migrated to a new provider. If there's anything I can do to help keep you as a customer please let me know.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,027
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Registered: 15-06-2007

Re: Leaving plusnet - keeping emai?

and they have finlly updated the web page https://www.plus.net/help/legal/cancellation-policy/

It is possible, when requesting a cease of service, to request a downgrade to a mail only package for £1.06 a month instead of full account closure. This will allow continued access to email and some Member Centre features. This option must be requested at the time of cancellation.

Plusnet Help Team
Plusnet Help Team
Posts: 7,318
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Registered: 21-04-2017

Re: Leaving plusnet - keeping emai?

That's good to see! Thumbs Up


Anoush

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 Anoush Mortazavi
 Plusnet Help Team
198kHz
All Star
Posts: 3,358
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Registered: 30-07-2008

Re: Leaving plusnet - keeping emai?

It is possible, when requesting a cease of service, to request a downgrade to a mail only package...

 

Just to be clear - I assume that this also applies to migrations?

Remember you are unique - just like everyone else
Plusnet Help Team
Plusnet Help Team
Posts: 7,318
Thanks: 2,084
Fixes: 368
Registered: 21-04-2017

Re: Leaving plusnet - keeping emai?

Indeed
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team