Leaving plusnet - keeping emai?
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- Leaving plusnet - keeping emai?
Leaving plusnet - keeping emai?
09-07-2017 10:52 AM
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After a calling plusnet retentions to see if they have any deals on offer, and being told no, and that other ISPs offer better prices/ deals, and i should move to another ISP ( see here https://community.plus.net/t5/My-Account-Billing/Line-rental-saver-about-to-expire-should-i-stay-or-... )
What would i need to do to keep my plusnet email address alive for about 12 months or so?
Re: Leaving plusnet - keeping emai?
09-07-2017 12:42 PM - edited 09-07-2017 6:41 PM
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You should be able to downgrade to an email only account, at a cost of £ 1.69 £1.06 a month
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Leaving plusnet - keeping emai?
09-07-2017 5:15 PM
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I thought the price was £1.06
You have to arrange it before you leave.
Brian
Re: Leaving plusnet - keeping emai?
09-07-2017 5:20 PM
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Hi there,
The cost of a mail only account is £1.06 per month, and you'll need to let us know before your service is migrated to a new provider. If there's anything I can do to help keep you as a customer please let me know.
Anoush
Re: Leaving plusnet - keeping emai?
09-07-2017 5:43 PM
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and they have finlly updated the web page https://www.plus.net/help/legal/cancellation-policy/
It is possible, when requesting a cease of service, to request a downgrade to a mail only package for £1.06 a month instead of full account closure. This will allow continued access to email and some Member Centre features. This option must be requested at the time of cancellation.
Re: Leaving plusnet - keeping emai?
09-07-2017 5:48 PM
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Re: Leaving plusnet - keeping emai?
09-07-2017 11:32 PM - edited 09-07-2017 11:33 PM
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It is possible, when requesting a cease of service, to request a downgrade to a mail only package...
Just to be clear - I assume that this also applies to migrations?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Leaving plusnet - keeping emai?
09-07-2017 11:36 PM
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