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Leaving plusnet - keeping emai?

pint
Aspiring Pro
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Registered: ‎19-08-2007

Leaving plusnet - keeping emai?

After a calling plusnet retentions to see if they have any deals on offer, and being told no, and that other ISPs offer better prices/ deals, and i should move to another ISP ( see here https://community.plus.net/t5/My-Account-Billing/Line-rental-saver-about-to-expire-should-i-stay-or-... )

 

What would i need to do to keep my plusnet email address alive for about 12 months or so?

7 REPLIES 7
ITWorks
Superuser
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Re: Leaving plusnet - keeping emai?

You should be able to downgrade to an email only account, at a cost of £ 1.69  £1.06 a month 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bmc
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Re: Leaving plusnet - keeping emai?

I thought the price was £1.06

 

You have to arrange it before you leave.

 

Brian

Gandalf
Plusnet Help Team
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Re: Leaving plusnet - keeping emai?

Hi there,

 

The cost of a mail only account is £1.06 per month, and you'll need to let us know before your service is migrated to a new provider. If there's anything I can do to help keep you as a customer please let me know.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Oldjim
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Re: Leaving plusnet - keeping emai?

and they have finlly updated the web page https://www.plus.net/help/legal/cancellation-policy/

It is possible, when requesting a cease of service, to request a downgrade to a mail only package for £1.06 a month instead of full account closure. This will allow continued access to email and some Member Centre features. This option must be requested at the time of cancellation.

Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Leaving plusnet - keeping emai?

That's good to see! Thumbs_Up


Anoush

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 Anoush Mortazavi
 Plusnet Help Team
198kHz
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Re: Leaving plusnet - keeping emai?

It is possible, when requesting a cease of service, to request a downgrade to a mail only package...

 

Just to be clear - I assume that this also applies to migrations?

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Gandalf
Plusnet Help Team
Plusnet Help Team
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Re: Leaving plusnet - keeping emai?

Indeed
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team