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Keeping email after leaving request

gjbaphillips
Newbie
Posts: 1
Registered: ‎16-08-2023

Keeping email after leaving request

Hi,

 

I have recently cancelled with Plusnet but I am told I can keep my email after I leave as long as Plusnet are notified in advance.  The guy on the service line *was* told, but I am backing this up with this message.

My ID is gjbaphillips

Thanks

2 REPLIES 2
jab1
Legend
Posts: 17,746
Thanks: 5,763
Fixes: 266
Registered: ‎24-02-2012

Re: Keeping email after leaving request

@gjbaphillips You have been misinformed. As from June last year, it is no longer possible to retain your PN email address(es) if/when you cancel your broadband account.

John
MisterW
Superuser
Superuser
Posts: 15,474
Thanks: 5,978
Fixes: 424
Registered: ‎30-07-2007

Re: Keeping email after leaving request

but I am told I can keep my email after I leave as long as Plusnet are notified

@gjbaphillips Im not sure who told you that ?

The ability to keep email after leaving was discontinued last year ( June if I recall correctly )

edit @jab1 beat me to it ( but at least I was right on the date😀)

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.