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Keeping email address after leaving

Posts: 1
Registered: ‎18-08-2020

Keeping email address after leaving

Hi all, I wonder if someone can help.

I spoke to customer support a while ago as I was cancelling my PlusNet account due to moving to a new house with broadband included, I was told at the time that I could keep my PlusNet email address on a free email only account if I called sales and requested it after cancelling.

I called PlusNet again today to setup the free email account and the guy I spoke to said they haven't done free email accounts for years now, and my address would be deleted unless I signed back up to a broadband package!

Could someone please help me clarify who is and isn't telling the truth? If I'd have known I couldn't keep my email address I would have spent the last few weeks telling everyone it was changing, now I only have a few hours!

Thanks in advance. 

Posts: 561
Thanks: 91
Fixes: 4
Registered: ‎28-06-2007

Re: Keeping email address after leaving

Hi @westridge 

I think the following will answer your question it is just a matter of searching for the right answer.

Posts: 15,033
Thanks: 4,687
Fixes: 219
Registered: ‎24-02-2012

Re: Keeping email address after leaving

Get back to them - so long as your account is still live, you can request a 'mail-only' account when your contract is closed.

You will be without email for a short while, though.

Posts: 22,150
Thanks: 9,093
Fixes: 143
Registered: ‎22-08-2007

Re: Keeping email address after leaving

Make the request via the “I’m thinking of leaving” option.

Unfortunately the advisor was completely wrong!!!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.