Keeping email address after leaving
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Keeping email address after leaving
18-08-2020 4:52 PM
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Hi all, I wonder if someone can help.
I spoke to customer support a while ago as I was cancelling my PlusNet account due to moving to a new house with broadband included, I was told at the time that I could keep my PlusNet email address on a free email only account if I called sales and requested it after cancelling.
I called PlusNet again today to setup the free email account and the guy I spoke to said they haven't done free email accounts for years now, and my address would be deleted unless I signed back up to a broadband package!
Could someone please help me clarify who is and isn't telling the truth? If I'd have known I couldn't keep my email address I would have spent the last few weeks telling everyone it was changing, now I only have a few hours!
Thanks in advance.
Re: Keeping email address after leaving
18-08-2020 4:58 PM
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Hi @westridge
I think the following will answer your question it is just a matter of searching for the right answer.
https://community.plus.net/t5/Email/Email-Only-Account-not-yet-Activated/td-p/1748717
Re: Keeping email address after leaving
18-08-2020 4:59 PM
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Get back to them - so long as your account is still live, you can request a 'mail-only' account when your contract is closed.
You will be without email for a short while, though.
Re: Keeping email address after leaving
18-08-2020 10:12 PM
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Unfortunately the advisor was completely wrong!!!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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