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Keeping Plusnet email address after moving to BT

cjsquire
Newbie
Posts: 4
Registered: ‎05-11-2012

Keeping Plusnet email address after moving to BT

Can I keep my Plusnet email boxes after moving to BT [to get access to the Fon network]?
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Keeping Plusnet email address after moving to BT

You will need to pay for it http://www.plus.net/support/service/policies/cancellation.shtml#generalPolicies
Quote
It is possible, when requesting an account cancellation, to request a downgrade to a mail only package for £20 a year instead of full account closure. This will allow continued access to email and some member centre features. This option must be requested at the time of cancellation.
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: Keeping Plusnet email address after moving to BT

Once upon a time it was free if you knew the right question to ask.  Wink
(Though that may only have been possible if, like me, you had active referrals - I've kept mine since 2008 despite having been elsewhere for a fair bit of the intervening time)
cjsquire
Newbie
Posts: 4
Registered: ‎05-11-2012

Re: Keeping Plusnet email address after moving to BT

Thanks for this. I did ask Jess the Robot before coming here but it failed to understand my query, which was something like 'can I keep my email address if I move to BT?'.
The way Jess comes up at the top of the screen when looking for or at 'Policies' makes it easy to not find them. Less Jess more Contents pages would be better.
The key words, evidently, are 'cancellation', 'migration' and 'policies'. None of which occurred to me. Live and learn!