cancel
Showing results for 
Search instead for 
Did you mean: 

Joined PN yesterday, can't get the email to work.

angelae40
Newbie
Posts: 3
Registered: 02-03-2013

Joined PN yesterday, can't get the email to work.

I set the mailboxes up about 9 this morning.
Hubbys is NAME@USERNAME.plus.com and is set to default, but he can't log into webmail using all this so does he just log is as username?
Also I can log into webmail but can't send any messages, it comes up with something along the lines of
SMTP error 550 <name@username.plus.com> sender rejected - invalid domain (no MX or A record)
Anyone got any ideas please?
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Joined PN yesterday, can't get the email to work.

Not really but a couple of things to check
Go to https://portal.plus.net/my.html?action=myemail&s=1&redirected=yes&?membermenu=emailsettings and click on Manage My Mail - is it showing there (it probably is but worth another look)
For webmail the login is username+name with the password you set when setting up the mailbox (if you didn't set one it is the portal password)
If all else fails either raise a ticket, phone in or wait for it to be picked up on Monday here
angelae40
Newbie
Posts: 3
Registered: 02-03-2013

Re: Joined PN yesterday, can't get the email to work.

Thank you oldjim!
All of the mailbox addresses are showing.
I will retry logging in to the web mail using your suggestion.
I have raised a ticket too, just waiting for a reply. 
Thanks again!
angelae40
Newbie
Posts: 3
Registered: 02-03-2013

Re: Joined PN yesterday, can't get the email to work.

It seems I'm having a blond moment!
If I had actually bothered to read the email that was sent confirming the addresses I would have seen they wouldn't operational for 4 hours!
All working now  Cheesy Cheesy Cheesy Cheesy
Thanks again for trying to help a dizzy bint! Roll eyes
decomplexity
Rising Star
Posts: 492
Thanks: 26
Registered: 30-07-2007

Re: Joined PN yesterday, can't get the email to work.

Interesting: I thought PN had discontinued offering email (along with webspace) to new domestic customers...
Zen from May 17. PN Business account from 2004 - 2017
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Joined PN yesterday, can't get the email to work.

Not correct
However there is a slight difference I believe in that if you have an existing email address and want to keep using it then there isn't a requirement to have a default Plusnet email address for communications from Plusnet so an email address isn't setup automatically