Is there a problem with relay.plus.net?
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Is there a problem with relay.plus.net?
06-11-2019 10:30 PM
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Hi
I've been unable to send emails from my Outlook client since around 6pm this evening. My outgoing mail server is set to relay.plus.net on port 587 with no encryption/authentication. I've not changed these settings for months and months which suggests to me that there's a problem with the server itself. Incoming email (from mail.plus.net on port 110) is continuing to work fine.
Any suggestions as I'm keen to be able to get some emails sent this evening if possible!
Dave
Re: Is there a problem with relay.plus.net?
06-11-2019 11:53 PM
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It's just started working again and my emails have gone successfully.
Re: Is there a problem with relay.plus.net?
07-11-2019 12:41 PM
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Thanks for getting in touch Dave,
I'm not aware of an issue with our mail server but I'm happy to see this is working again for you now.
If there's anything else you'd need help with feel free to let us know.
Re: Is there a problem with relay.plus.net?
11-11-2019 8:43 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Is there a problem with relay.plus.net?
11-11-2019 8:57 AM
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Thanks for your reply.
The internet was working perfectly fine for the few hours that I couldn't send emails. I could receive emails perfectly well too which is what made me suspect that there might be an issue with the relay server itself. I don't know why it started working again....it started working again without me doing anything, in the same way that it stopped working in the first place (which again is consistent with there being an issue with the relay server itself.....though I accept the comment earlier in this thread that there was no known issue with that server).
Puzzling.....but at least it seems just to have been a blip in continuity (with whatever the cause was) as all has been fine since.
Re: Is there a problem with relay.plus.net?
11-11-2019 10:16 PM
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You do not affirm if the internet connection was over the Plusnet service or some other. Be it either Plusnet or mobile, there is some possibility that some event caused a disconnection and reconnection (which will not be overly visible) and a change in IP address. If an IP address has been abused, it is possible to obtain an address which is black listed for sending emails.
Receiving emails and sending emails have very different operational constraints. To receive you simply need to be able to connect and authenticate. To send, you have to do the same but also pass a few squeeky clean tests as well.
After that the SMTP servers have been known to simply not successfully authenticate users.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Is there a problem with relay.plus.net?
11-11-2019 10:25 PM
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Thanks for continuing to help.
The internet connection was my home connection which is Plusnet.
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