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Is the email service being withdrawn or not ?

Scafellpike
Newbie
Posts: 2
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Registered: ‎12-06-2023

Is the email service being withdrawn or not ?

I was informed by a technician a few months ago that email was probably going to be withdrawn either this month or perhaps in July, with this month being the most likely.  I phoned customer services this morning re another issue and so enquired if the situation re the withdrawal of the email service was still the case. The advisor said they weren't aware of it but put me on hold whilst they spoke to their manager.  I was then informed that the email service was being withdrawn this month but they did not know when !  I've not received any formal communication from Plusnet regarding this issue and wondered if anyone actually knows what is happening.

37 REPLIES 37
Townman
Superuser
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Re: Is the email service being withdrawn or not ?

No formal announcement means that it is not happening - agents are just speculating on futures, no doubt many such discussions happen on a whole range of topics.  Agents have made wild speculation on subjects before which have not come to fruition.  As @willcutforth noted recently - he is not aware of any such plans.  See https://community.plus.net/t5/Email/Heard-that-PLUS-NET-are-closing-the-F9-webmail-system/m-p/191773...

The one announcement which has been made is that all email services (brands) associated JLP will be closed at the end of this month, with no future.  Would not surprise me if agents have heard that news and are suggesting that it applies to all brands.

The SUs have not been advised of any imminent termination of Plusnet branded email services ... something which has been gossiped about for years.  The business usually gives us a heads-up on big changes in advance of a public announcement.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Scafellpike
Newbie
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Registered: ‎12-06-2023

Re: Is the email service being withdrawn or not ?

Thanks for the prompt reply and information. I had made a search before posting and had found a few references to similar information being put out at the beginning of the year although I hadn't found that specific post.

Just in case the service was ending, I have been looking around at alternatives but I really don't want the hassle of having to inform all the people/organisations that use my current addresses.  As I mentioned to the person I spoke to this morning, it would be pretty disgusting to pull the plug without a reasonable amount of advance warning.

It would appear that the customer service teams including managers need to be made aware that incorrect information is being issued and stepstaken to rectify the problem.

 

Thanks again.

Townman
Superuser
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Registered: ‎22-08-2007

Re: Is the email service being withdrawn or not ?

Such is a persistent lament.

There will always be issues where one has used an @isp.com form of email address.  One is tied to that ISP or the good will in maintaining continues access (free or paid for) after migrating away.

Many years ago, I adopted the use of a personal domain name with my Plusnet email and have never used the @isp.com form of address.  That was back in the good old days of Plusnet offering free for life domain name hosting.  Should the service move or cease at some future time, at least I will have less pain than many.

Unfortunately I think many people have completely lost track of all the places they have used their email addresses ... which makes a wholesale change an utter nightmare!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pdillon
Hooked
Posts: 5
Registered: ‎08-07-2020

Re: Is the email service being withdrawn or not ?

Could this be why the webmail interface is so ancient looking, I am scunnered with trying to look for an email which comes to my plusnet email address from my phone.  I have never managed to get it to work on Outlook mobile so still have to use the webmail.

 

Does anyone know if there is a mobile web browser version of the Plusnet webmail/

jab1
Legend
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Re: Is the email service being withdrawn or not ?

Not getting at you, @pdillon , but I'm always amazed people don't install a proper mail client - they are available for both laptops/desktops and mobile devices.

PN webmail works exactly the same on a mobile device as on a desktop/laptop.

John
Townman
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Re: Is the email service being withdrawn or not ?

@jab1 I think that @pdillon is asking if there is a mobile phone responsive layout version of webmail - the answer is that this is Roundcube Webmail - if there is a responsive version of that product (which I doubt), it has not been adopted by Plusnet.

They do not indicate what type of mobile phone they have.  The built-in mail application on iPhones is excellent.  Other products are available for iPhone and androids, but I have not found any to be better, indeed most are quite inferior, including the cut down version of Outlook.

Any decent email application should have search facility to do this task.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
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Re: Is the email service being withdrawn or not ?

OK, @Townman  - thinking about it after re-reading their post, you are right. 😁

John
bobpullen
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Re: Is the email service being withdrawn or not ?


@Townman wrote:

... if there is a responsive version of that product (which I doubt), it has not been adopted by Plusnet.


There is, but the fact Plusnet haven't adopted it remains true.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pdillon
Hooked
Posts: 5
Registered: ‎08-07-2020

Re: Is the email service being withdrawn or not ?

I have an email client on my mobile however for some reason I struggle to get Plusnet email to work on it.  Every other email address I have for my business and personal work on it.

jab1
Legend
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Registered: ‎24-02-2012

Re: Is the email service being withdrawn or not ?

Which phone/which client?

John
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Is the email service being withdrawn or not ?

That's probably because many wmail clients try to do an automatic setup by 'guessing' the servers and username from the email address. You need to force a manual setup, specifying the servers and usernames yourself.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pdillon
Hooked
Posts: 5
Registered: ‎08-07-2020

Re: Is the email service being withdrawn or not ?

I have done manual  setups.  I just leave it now.  Android 12 Outlook 365

Capvermell
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Registered: ‎16-12-2007

Re: Is the email service being withdrawn or not ?

A couple of times recently I have had problems logging in to my sipgate.co.uk voip account because they suddenly added an additional security procedure to entering my user name and password on their website of also sending me an email with a code in it I have to enter on their website too in order to log in.  Back in February this email took many hours to arrive and yesterday it didn't arrive at all.

So I logged in to my Plusnet account expecting to go to my email controls and to whitelist sipgate.co.uk, sipgate.com and sipgate.de under spam filtering in case that was the issue.  Except that there is now no way at all to access any of the email spam filtering controls on my account including whitelisting and blacklisting individual domains and/or email addresses and no way to set up or remove individual sub email boxes on my main plusnet email domain.

I have raised a ticket about this but all these email account controls went missing quite some months ago and have not come back unless of course the issue is only associated with my own particular Plusnet email accounts?

Subsequently I managed to get through to the sipgate.co.uk UK customer service line after a longish wait and they were able to deactivate the additional security measure that insists on also sending me an email with a code in it to gain access to my Sipgate account.  They also currently admitted that they had a problem with these emails not being sent out and/or reaching customers for whatever reasons and hence why they were keen to turn off this aspect of their security process.

So I would be interested to know if other Plusnet email users can still access their email account controls including spam filtering and creating or deleting sub mail boxes on their main Plusnet email domain?  I have raised a ticket with Plusnet to look in to the issue.

jab1
Legend
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Registered: ‎24-02-2012

Re: Is the email service being withdrawn or not ?

@Capvermell This should be in a topic of its own, but I can get into my email controls with no issue. What exactly is your problem?

John