Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Is one of my Email addresses blocked
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Is one of my Email addresses blocked
- « Previous
- Next »
Re: Is one of my Email addresses blocked
30-07-2014 3:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: vanessen So far, it would seem that you and Kuian do not agree, but hopefully I am wrong there.
On the contrary, we both agree.
Anyway, that change I referred to earlier has been made now so I'd appreciate it if you could send some test emails and let me know how you get on?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 31 of 33
(294 Views)
Re: Is one of my Email addresses blocked
30-07-2014 8:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello Bob - sorry for the late response - I had a phone conference with the USA this afternoon to try and sort out the problems created by the non-delivery of emails over the past 2 weeks or more.
Anyhow at 15:07 to 15:09 this afternoon, I got a sudden delivery of 7 of my test emails, sent over the past days including yesterday.
When I opened your post, I sent 2 more test emails (from PN webmail to the two FM addresses using the problem domains) and they were delivered within 2 minutes, possbly less.
So it looks as if the changes you made have sorted the problem - so thank you very much!
To try to make things even better, Kurian suggests some MX changes at the FM end and I assume you agree with him.
Thanks and regards,
Christopher
Anyhow at 15:07 to 15:09 this afternoon, I got a sudden delivery of 7 of my test emails, sent over the past days including yesterday.
When I opened your post, I sent 2 more test emails (from PN webmail to the two FM addresses using the problem domains) and they were delivered within 2 minutes, possbly less.
So it looks as if the changes you made have sorted the problem - so thank you very much!
To try to make things even better, Kurian suggests some MX changes at the FM end and I assume you agree with him.
Thanks and regards,
Christopher
Message 32 of 33
(294 Views)
Re: Is one of my Email addresses blocked
30-07-2014 9:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Excellent news! Sorry it took so long to rectify.
For reference the problem ended up being fairly simple.
The MX records for the fastmail.fm domain are:
So when there were widespread reports of problems we remedied the routing problem between our network and those hostnames.
What we didn't realise/overlooked is that Fastmail have another two aliases for these MX records:
Note that your MX records have a dot/period instead of a hyphen? Both the hyphenated and 'dot' version point to the same place, however when we applied the original fix, it was only for the hyphenated records.
Now we've applied the same to the records you're using, things are hopefully sorted
For reference the problem ended up being fairly simple.
The MX records for the fastmail.fm domain are:
C:\Windows\System32>nslookup -type=mx fastmail.fm
Server: dsldevice.lan
Address: 192.168.1.254
Non-authoritative answer:
fastmail.fm MX preference = 20, mail exchanger = in2-smtp.messagingengine.com
fastmail.fm MX preference = 10, mail exchanger = in1-smtp.messagingengine.com
So when there were widespread reports of problems we remedied the routing problem between our network and those hostnames.
What we didn't realise/overlooked is that Fastmail have another two aliases for these MX records:
C:\Windows\System32>nslookup -type=mx xvc.org.uk
Server: dsldevice.lan
Address: 192.168.1.254
Non-authoritative answer:
xxx.org.uk MX preference = 1, mail exchanger = in1.smtp.messagingengine.com
xxx.org.uk MX preference = 5, mail exchanger = in2.smtp.messagingengine.com
Note that your MX records have a dot/period instead of a hyphen? Both the hyphenated and 'dot' version point to the same place, however when we applied the original fix, it was only for the hyphenated records.
Now we've applied the same to the records you're using, things are hopefully sorted
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 33 of 33
(294 Views)
- « Previous
- Next »
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Is one of my Email addresses blocked