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Iphone f9 email set up

katylewis
Newbie
Posts: 5
Registered: 17-03-2013

Iphone f9 email set up

I have had my iphone 4 and been using it for my f9 email for a couple of years.
Recently I have been getting the following error when trying to use it
"the mail server imap.force9.net is not responding. Please verify you have entered the correct setting.
I have gone through all the set up again and cant work out what the problem is.
I am completely not a technical person having left all of that to my ex and cant work out how to sort.
Help!!!
11 REPLIES
davidg52
Grafter
Posts: 31
Registered: 05-03-2013

Re: Iphone f9 email set up

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Iphone f9 email set up

A thought - is the iPhone trying to connect via a wireless connection to the router or via your mobile phone provider
katylewis
Newbie
Posts: 5
Registered: 17-03-2013

Re: Iphone f9 email set up

Thanks for the help. I had seen that guidance and gone through it and just sat down with my son who has an iphone and checked all of the mail settings.
Trying to connect on a wifi connection through my force 9 account but all working for my son so finding it difficult to diagnose the problem.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Iphone f9 email set up

Did the problem start when the firmware upgraded to 6.0.1
katylewis
Newbie
Posts: 5
Registered: 17-03-2013

Re: Iphone f9 email set up

not exactly sure when it started being a problem, probably the last month. could that be the issue? I have definitely applied the upgrade
davidg52
Grafter
Posts: 31
Registered: 05-03-2013

Re: Iphone f9 email set up

I don't know if this helps but try setting incoming port to 143 and outgoing port to 25
Superuser
Superuser
Posts: 9,515
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Iphone f9 email set up

Have you entered your email address correctly, ie yourname@username.force9.co.uk rather than the .net format shown in the notes in that guide?
David
katylewis
Newbie
Posts: 5
Registered: 17-03-2013

Re: Iphone f9 email set up

David52 - ports set as you described already
Yes I did use force 9 rather than the net format as shown in the guide.
davidg52
Grafter
Posts: 31
Registered: 05-03-2013

Re: Iphone f9 email set up

Another thing you could try, forgive me if you've already tried it, is to delete the account completely and start afresh
katylewis
Newbie
Posts: 5
Registered: 17-03-2013

Re: Iphone f9 email set up

Woo hoo!! Thanks David that worked.
I'm not good with the technical stuff so sometimes the obviously solution is not a silly question for me.
Thanks for all of your help  Smiley
davidg52
Grafter
Posts: 31
Registered: 05-03-2013

Re: Iphone f9 email set up

You're very welcome.Take care Cheesy