Ipad email problem
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Ipad email problem
28-10-2014 12:24 PM
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Re: Ipad email problem
28-10-2014 12:33 PM
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York.
Re: Ipad email problem
28-10-2014 2:54 PM
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Worth noting that you have a number of different mailboxes and the usernames/passwords for each are different.
I'd suggest that you try logging into the account in question using Webmail. This will ensure that you're using the correct username/password for the mailbox in question.
Assuming you are, you could try removing the account from the iPad and set it up again.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Ipad email problem
28-10-2014 4:50 PM
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Re: Ipad email problem
28-10-2014 4:51 PM
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Re: Ipad email problem
28-10-2014 5:28 PM
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If you're using your Plusnet connection, then I can't imagine this is helping:
Session Ended Session Duration
N/A 1:1:30 (on going)
16:15 28/Oct/2014 0:4:23
16:10 28/Oct/2014 1:8:27
15:00 28/Oct/2014 19:10:58
19:47 27/Oct/2014 1:27:56
18:18 27/Oct/2014 5:31:55
12:46 27/Oct/2014 0:43:14
12:02 27/Oct/2014 16:2:13
19:58 26/Oct/2014 3:23:44
16:33 26/Oct/2014 0:7:38
16:24 26/Oct/2014 0:49:5
15:34 26/Oct/2014 2:34:52
12:58 26/Oct/2014 0:1:56
12:54 26/Oct/2014 0:17:50
12:35 26/Oct/2014 0:0:40
12:34 26/Oct/2014 1:9:6
11:22 26/Oct/2014 0:0:14
11:21 26/Oct/2014 1:10:15
10:09 26/Oct/2014 17:14:50
17:53 25/Oct/2014 8:4:55
09:47 25/Oct/2014 0:1:19
09:44 25/Oct/2014 5:43:44
04:00 25/Oct/2014 8:40:28
Your Internet connection is dropping out quite frequently. Whilst this shouldn't result in a complete inability to send/receive, it would cause intermittent problems.
It would still help to know what happens when you try sending or receiving?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Ipad email problem
28-10-2014 6:57 PM
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York.
Re: Ipad email problem
01-02-2015 10:56 AM
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Re: Ipad email problem
02-02-2015 12:52 PM
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Are you using POP3 or IMAP?
Are there any options when configuring the iPad to use SSL/TLS or similar?
Our mail platform does not support SSL/TLS at present so any such options would need to be disabled. If using POP3, make sure you're using port 110. If using IMAP, make sure it's 143.
Are you able to send email?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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