Hi Gel, thanks for your reply!
I have been a loyal customer of Plusnet for very, very many years. Back in the day, when I first signed up, SSL almost unheard of and was by no means standard. My family's use of email was also much less, so a small size limit was not a problem. We were using POP3 back then, since nobody was accessing the account from more than one email client, that worked reasonably well.
My point is that Plusnet have failed to keep up with the market, to the point now where a total lack of SSL support - even as a paid premium option, is almost negligent in my opinion. The majority of users may not think to ask such a fundamental question before signing up - you would just assume a market leading brand in the UK would take pride in being at the forefront of security and best practices. It's super-sad to see the subject has been raised so many times before, and yet PN continue to ignore customer feedback.
So, with respect, it's not a case of me not having done my research before moving to Plusnet - quite the opposite. I HAVE done my research, and compared to just about every other major ISP, Plusnet stand out as not caring about email security. So now I am very seriously considering switching, but away from Plusnet, not to them. It would be a shame, but this, coupled with a string of recent very poor support experiences have stirred me out of lethargy to actively consider alternative providers.
Your suggestion of POP3 is totally impractical unfortunately for my use case where these days, accessing and managing the same email box from multiple clients is fundamental - IMAP is the only way to go.
Which ISP are you using now BTW, they might just win a new customer....
