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Incredibly Slow Loading of Webmail

Iams
Just browsing
Posts: 1
Registered: ‎17-04-2020

Incredibly Slow Loading of Webmail

For the last few weeks now, every time I open up webmail it either gives an error message or I give up waiting for it to load.  Im out of the UK at the moment, but I am regulary and its basically since the Covid 19 Lock down in the UK. I rely on email for communicating with Meals on Wheels for an eldery relative and its vital that email continues to work for me. Why is taking so long to load and is there anything I can do to speed things up.

Thanks in advance Smiley

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,425
Thanks: 6,255
Fixes: 1,453
Registered: ‎11-01-2008

Re: Incredibly Slow Loading of Webmail


Moderators Note


This topic has been moved from Everything Else to Email

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Townman
Superuser
Superuser
Posts: 19,725
Thanks: 8,058
Fixes: 94
Registered: ‎22-08-2007

Re: Incredibly Slow Loading of Webmail

Hi @Iams 

A warm welcome to the foums.  Give this a try...

Slow webmail

There is a known gremlin in the third party Round Cube webmail program, which can cause delays in listing emails - see the user mitigation post at the top of the Email board here.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.