Incoming emails stopped
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- Re: Incoming emails stopped
Re: Incoming emails stopped
12-10-2018 1:14 PM
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Sorry to hear this.
If you log into webmail here with your full e-mail address and password does that have any newer e-mails
Re: Incoming emails stopped
13-10-2018 6:48 PM
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Re: Incoming emails stopped
13-10-2018 10:07 PM
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@Riverside wrote:
I'm not getting anything, not even a time out. Standard server settings: POP Mail server, mail.plus.net etc.
Could someone advise if there is a further issue with the legacy (Madasafish) e-mail service please?
Is the problem mailbox a Madasafish one? I believe the incoming and outgoing server names for MAAF are all mail.madasafish.com with the appropriate port numbers. smtp.madasafish.com can also be used for outgoing.
Re: Incoming emails stopped
14-10-2018 9:00 AM
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Re: Incoming emails stopped
14-10-2018 6:55 PM
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Re: Incoming emails stopped
15-10-2018 2:04 PM
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Re: Incoming emails stopped. Again.
26-11-2018 6:18 PM
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Re: Incoming emails stopped. Again.
27-11-2018 11:13 AM
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Sorry to hear the issue has returned.
If you can see newer e-mails in webmail then that means the issue is most likely going to be with Thunderbird rather than ourselves.
Do you get any specific errors when you try to use the 'Get/Check mail' function?
Re: Incoming emails stopped. Again.
27-11-2018 7:27 PM
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Re: Incoming emails stopped. Again.
27-11-2018 10:38 PM
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Latest: Just tried again and it's stuck trying to connect to pop3madasafish.com.
I'm getting "[StringID netTimeouterror?]" which i've not seen before.
Re: Incoming emails stopped. Again.
28-11-2018 12:50 PM
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Hi @Riverside, thanks for your post.
Please accept our heartfelt condolences at this difficult time.
Whilst we investigate the issue for you, I'd definitely recommend utilising your webmail service to ensure you're not missing the important emails you mentioned previously.
I think the first thing to do is ensure that all of your server settings are actually correct.
For reference, the incoming server needs to be mail.madasafish.com with the outgoing server smtp.madasafish.com.
Do those servers reflect what you're seeing if you go into your settings?
Let us know how you get on.
Re: Incoming emails stopped. Again.
28-11-2018 7:59 PM
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Re: Incoming emails stopped. Again.
28-11-2018 8:17 PM
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Hi @Riverside,
That's brilliant news, thanks for updating us.
If you need anything else at all, please drop us another post.
Re: Incoming emails stopped. Again.
05-12-2018 7:34 PM
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Re: Incoming emails stopped. Again.
06-12-2018 2:06 PM
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Hi @Riverside, thanks for your post.
We're wondering if changing to the new server has caused everything stored on our server to be downloaded. We'd recommend going to webmail.plus.net and deleting the older emails if you no longer need them.
It's possible that when you were deleting them previously from your client your settings weren't calibrated to delete them from the server end, meaning that now you've re-set up the client these previously un-deleted messages are being pulled through.
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