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I am getting reports from colleagues that when emails are being sent to my plusnet address they are getting a spam notification that I did not want their email. Error message as below:-
The following recipient(s) cannot be reached:
email@example.com on 28/08/2020 10:55
Diagnostic code = NoDiagnostic; Reason code = TransferFailed; Status code = 500
<mx.avasin.plus.net (188.8.131.52) #5.0.0 smtp;552 Spam Message Rejected>
I have tried sending an email from my gmail account and the message is getting through but I am getting a bouncback "Mail Delivery subsystem" email saying
"There was a problem delivering your message to firstname.lastname@example.org. See the technical details below, or try resending in a few minutes.
There is an attached text document that says
"Reporting-MTA: dns; googlemail.comReceived-From-MTA: dns; email@example.comArrival-Date: Fri, 28 Aug 2020 05:15:44 -0700 (PDT)X-Original-Message-ID: <firstname.lastname@example.org>
Final-Recipient: rfc822; @email@example.comAction: failedStatus: 5.0.0Remote-MTA: dns; mx.avasin.plus.net. (184.108.40.206, the server for the domain levay.plus.com.)Diagnostic-Code: smtp; 552 Spam Message RejectedLast-Attempt-Date: Fri, 28 Aug 2020 05:15:48 -0700 (PDT)"
I have checked my spam settinmgs and they are set to the lowest level 1.
Any help/advice would be appreciated.
@JW is there enough information here for a look at the diagnostic in-bound logs please?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.