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Incoming emails being rejected as spam

LoneBee
Rising Star
Posts: 95
Thanks: 12
Fixes: 1
Registered: ‎27-03-2017

Incoming emails being rejected as spam

I am getting reports from colleagues that when emails are being sent to my plusnet address they are getting a spam notification that I did not want their email. Error message as below:-

The following recipient(s) cannot be reached:

 

      xxxx@xxxx.plus.com on 28/08/2020 10:55

            Diagnostic code = NoDiagnostic; Reason code = TransferFailed; Status code = 500

            <mx.avasin.plus.net (212.159.9.200) #5.0.0 smtp;552 Spam Message Rejected>

I have tried sending an email from my gmail account and the message is getting through but I am getting a bouncback "Mail Delivery subsystem" email saying

"There was a problem delivering your message to xxxx@xxxx.plus.com. See the technical details below, or try resending in a few minutes.

There is an attached text document that says

"Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; _______@gmail.com
Arrival-Date: Fri, 28 Aug 2020 05:15:44 -0700 (PDT)
X-Original-Message-ID: <03c101d67d34$f3da9c10$db8fd430$@gmail.com>

Final-Recipient: rfc822; @xxxx@xxxx.plus.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx.avasin.plus.net. (212.159.8.200, the server for the domain levay.plus.com.)
Diagnostic-Code: smtp; 552 Spam Message Rejected
Last-Attempt-Date: Fri, 28 Aug 2020 05:15:48 -0700 (PDT)"

I have checked my spam settinmgs and they are set to the lowest level 1.

Any help/advice would be appreciated.

 

 

1 REPLY 1
Townman
Superuser
Superuser
Posts: 19,690
Thanks: 8,029
Fixes: 94
Registered: ‎22-08-2007

Re: Incoming emails being rejected as spam

@JW is there enough information here for a look at the diagnostic in-bound logs please?

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