Inbox now empty
Over the last week all emails in my inbox on Outlook (Office365) have disappeared and no new ones have appeared. they are still coming through on the Outlook app on Android phone and Tablet but not on laptop. It's just Inbox...all other folders are still showing. Also when I checked Webmail I couldn't load Inbox as it kept timing out. Any ideas why this might have happened?
Re: Inbox now empty
A warm welcome to the forums. What you describe sounds like two different issues.
Have there been any changes to your set up recently?
When you refer to Outlook 365 - to be clear do you mean Outlook 2016 or 2019 installed on your PC? If yes, I would suggest a couple of things...
- Outlook has got its sync setting muddled - start outlook in safe mode
Load the run command box: Press windows-key+R Run Outlook in safe mode: Type outlook.exe /safe
- Outlook has got its account configuration muddled - it is easier to to check this manually rather than have Outlook attempt its own "repairs"
Close Outlook Launch Control Panel Select Mail Click Email Accounts... Click the problem account Click Test Account Settings Note the results of send / receive
If that reports an error rectify it, if not go to (3)
Some times Outlook gets its IMAP structure twisted - this seems to be related to situations where one mailbox is accessed by different IMAP clients - explicitly setting the folder root appears to fix the issue - there are two approaches...
Follow as in (2) above but DO NOT click the Test Account settings Click More Settings Select the advanced tab In the root folder path box, type: /inbox Click OK Click Next> (this will test the settings) Click Close and finish
From within Outlook Select the Send / Receive tab Select send & receive groups Select Define Send/Receive Groups (very near the botton) Select All Accounts Click Edit... Select the problem account on the left Click Account Properties (top right) Select the advance tab In the root folder path box, type: /inbox Click OK's to get all the way out Click send & receive
Check the inbox list - it might take a minute or two to refresh - the folder structure might look a little different.