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Inbox not tranferring to Deleted folder.

pcr5
Newbie
Posts: 4
Registered: ‎16-09-2021

Inbox not tranferring to Deleted folder.

When an email is deleted from the Inbox is does not appear in the Deleted Folder, how can I achieve this ?

This applies to both Plusnet webmail box and also Windows mail.

Thanks, pcr5

8 REPLIES 8
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Inbox not tranferring to Deleted folder.

Hi @pcr5

Thanks a lot for reaching out and I'm sorry to hear that you're having problems with your email service. Can you please log into webmail, head across to Settings > Server Settings, and let me know what you have ticket?

 Adam
 Plusnet Help Team - Leeds
pcr5
Newbie
Posts: 4
Registered: ‎16-09-2021

Re: Inbox not tranferring to Deleted folder.

I'm in server settings but don't know how to proceed.

Thanks, pcr5

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Inbox not tranferring to Deleted folder.

Thanks for getting back to me, which options do you have ticked on that page?

 Adam
 Plusnet Help Team - Leeds
pcr5
Newbie
Posts: 4
Registered: ‎16-09-2021

Re: Inbox not tranferring to Deleted folder.

Hello Adam, just one option ticked :- Flag the message for deletion instead of delete.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Inbox not tranferring to Deleted folder.

Thanks @pcr5

Are you able to untick that option and give it another go?

 Adam
 Plusnet Help Team - Leeds
pcr5
Newbie
Posts: 4
Registered: ‎16-09-2021

Re: Inbox not tranferring to Deleted folder.

Hello again Adam.

I did that and glad to  say I am OK now.

If I delete an email in windows mail, it remains in the Plusnet inbox. If I then delete it there, it is moved to the Plusnet Deleted items folder and also appears in the windows mail Trash folder.

I can now recover an email deleted by mistake.

Thanks a lot for your help, pcr5

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,571
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: Inbox not tranferring to Deleted folder.

Glad the issue is sorted @pcr5, please just get back to us if you have any further queries at all. Have a good weekend!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 19,691
Thanks: 8,029
Fixes: 94
Registered: ‎22-08-2007

Re: Inbox not tranferring to Deleted folder.

How deleted items are managed is a characteristic of the email client NOT the server.

Changing settings in the webmail client will not change how the client on a PC works. Most clients provide the options to mark items as deleted or move to trash. Some have options to delete immediately without a safety net.

IIRC before Outlook 2013 it did not move to trash (had no option to do so) and simply marked items for deletion (they went grey) and were deleted on navigating away from the folder or exiting Outlook.

Users now have a great deal of control over what happens … but you need to know that!!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.