Imap next to useless
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- Re: Imap next to useless
Imap next to useless
02-01-2021 10:24 AM
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I've recently bought a new mobile and set out to finally have working plusnet email on my phone (having resorted to using webmail most of the time on my previous mobile)
I've spent the last couple of days trying outlook on android, Gmail and Samsung email, using the server settings as published by plusnet and some of the "fixes" others have posted on this topic.
The best I can get is folders synchronising (but no emails in them), or a couple of folders with 30 or so messages synced (but not all of those 30). Outlook asks for credentials every so often.
The main inbox with a few hundred mails (still only 250mb) never syncs.
It's as though the imap service is just useless at plusnet, and has been for years.
Does anyone have any recommendations on how to fix this, or a home email service that I can use for my wife and I, and just be rid of this service from plusnet.
The pain of changing dozens of accounts and contact details at various companies to another email address seems like it will be easier and quicker than having plusnet actually address this, seeing as they haven't bothered in the last 15-20 years.
Re: Imap next to useless
02-01-2021 10:54 AM
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The only difference I could see is that you can set the security to "auto", rather than specifically select a method. Ports remain the same at 993 and 587. This app synchronised folders. This possobly then appears to be some sort of issue with negotiating security methods between the various apps and PN.
Re: Imap next to useless
03-01-2021 2:04 PM
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There are also some oddities with OL sync with folder structures similar to those you described - they are usually sorted by specifying “inbox” as the root folder. I’ve not yet worked out why some mailboxes need it and others do not, both with PN and other email providers.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Imap next to useless
09-01-2021 11:02 AM
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Hi just to let you know that I have been with PN for many years , and had the same experience . The customer service has fallen ,slow broadband , certainly not good for fibre .
I notice this since BT bought PN .
That will do
I think anything will do as long as we get your money
Highly disatisfied
Re: Imap next to useless
09-01-2021 9:53 PM
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@Townman wrote:
There are also some oddities with OL sync with folder structures similar to those you described - they are usually sorted by specifying “inbox” as the root folder.
That suggests that OL doesn't sync properly when a new "account" is added. It should create a structure to match the server.
Using a TP-Link Archer VR600 modem-router.
Re: Imap next to useless
10-01-2021 12:07 PM
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Possibly!!
I suspect it is equally (indeed more likely) as much to do with which email client 'built out' the standard system folders. Creating a mailbox via the user portal only creates the inbox; drafts, sent and trash are not created at the same time. The creation of those folders is folders is left to the whims of the first email client which connects to the mailbox and has a need for the system folders.
This is one reason why if you want to use Win10 Mail, it should be the very first client which connects to a brand new mailbox. If it is used to connect to an existing mailbox, then you are likely to end up with multiple sent items folders and the IMAP drafts folder is not likely to be used properly at all.
Outlook 2016/19 being used as the first client usually sets everything up fine.
Using Webmail as the first client also works fine, however I have then found that (often but not always) OL requires the root folder to be specified. I have yet to discern fully the interactions which brings about the need to specify the root folder and why sometimes the system folders appear as subfolders of inbox and other times they do not.
There is a lot of discussion on this topic to be found from a Google search. Some refer to the root folder settings, others mention AV interference...
IMAP Folders disappeared in Outlook 2016 - Microsoft Community
IMAP: Outlook 2016 doesn't see all the folders available on - Microsoft Community
Also ... IMAP: Folder structure and Junk E-mail filter - MSOutlook.info
Several IMAP server implementations, including (older versions of) Horde, work from the Inbox folder as a root folder. New folders can then indeed only be created directly under the Inbox folder which can interfere with Outlook’s internal folder structure.
The result is that you don’t have a Junk E-mail folder and that this feature doesn’t work.
To solve this, you can set the “Root folder path” option in your account settings.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Imap next to useless
11-01-2021 9:59 AM
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Not sure I understand the logic here. The initial folder structure is built when the account is created on the server (and independent of the type of access) - until that is in place the client is not able to connect. When the client then connects to the server using IMAP, it shows (a subset of*) the server folders - there are no corresponding folders on the client system, only local folders that are unknown to the server. It is then possible for the client to add folders on the server.
When you connect via webmail, you see the layout generated by the webmail interface, which may or may not represent the server layout.
I access four IMAP servers with my client. Two, including Plusnet, have an INBOX with subfolders and two have the default folders at the top level.
Phil
* some folders may be" hidden" by default, which varies by client
Using a TP-Link Archer VR600 modem-router.
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