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IPad and Email Setup

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Newbie
Posts: 1
Registered: ‎06-09-2010

IPad and Email Setup

Morning all, just a quick question someone might know the answer to, I’m having problems linking my Ipad to my plusnet email account I have setup my email on many laptops and smart phones many times before but for some reason just getting no joy on my ipad.
When setting up I get the option to use imap or pop and use the following
Trying with imap:
Incoming: imap.plus.net
Username: account+mailbox
Password ******
Outgoing: relay.plus.net
Username: account
Password: *****
When using these settings the ipad goes to verifying and comes back with an error asking to retry without using SSL, I click yes and it tries again at this point it just hangs for a good 5 – 10 minutes and times out.
Using POP:
Incoming: mail.plus.net
Username: account+mailbox
Password: *****
Outgoing: relay.plus.net
Username: account
Password: ******
Again it tries verifying the account comes back with retry using SSL and again when trying this it hangs for a good amount of time and times out, can’t see any real error messages that give me much to go on, certainly account, mailbox and passwords are ok as I have been through this process many times over the years I have been with plusnet.
Anyone else with an ipad have similar issues? or anyone know where I could be going wrong, the Ipad is actually the first apple product I have owned so I could well be doing something wrong.
Thanks
8 REPLIES
Community Veteran
Posts: 5,528
Thanks: 59
Fixes: 3
Registered: ‎30-07-2007

Re: IPad and Email Setup

I haven't got an iPad ( or iPhone ) but there is setup guide for the iPhone here http://community.plus.net/library/email/setting-up-plusnet-email-on-an-iphone/ and I would guess its similar to the iPad.
Hope that helps.
Newbie
Posts: 2
Registered: ‎07-09-2010

Re: IPad and Email Setup

MRussell - I am having exactly the same problems.  Can received email OK (using POP), but unable to send.  Returns the following error message:
"Cannot Send Mail - The conntection to the outgoing server "replay.plus.net" failed.  Additional Outgoing Mail Servers can be configured in Settings > Mail, Contacts and Calendars".
Similarly, I have successfully configured notebooks and iphones in the past.  Have double checked username / password / server details - but still not joy.
Have 'even' resorted to trying restarting the ipad couple of time to see if that made any difference - but alas no.
So similarly, any assistance greatly received.
MB
Moderator Moderator
Posts: 23,457
Thanks: 305
Fixes: 14
Registered: ‎14-04-2007

Re: IPad and Email Setup

Quote from: MBBude
outgoing server "replay.plus.net" failed. 

Welcome to the forum MBBude.
Is the 'replay' in the quote above a typo?
Newbie
Posts: 2
Registered: ‎07-09-2010

Re: IPad and Email Setup

Strat - yes, typo.  Should read  "relay.plus.net", not "replay.plus.net".
MB
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: IPad and Email Setup

I'll see if I can test this tonight.
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: IPad and Email Setup

Tested fine on both IMAP and POP. Got time outs on SSL as expected but it then set up fine after a couple of minutes.
Grafter
Posts: 30
Registered: ‎20-08-2011

Re: IPad and Email Setup

Stating what someone said before, but slightly differently:
The problem we found is that to set up POP you enter on the iPad
User: account+name
password: for the email account for that specific name
to set up SMTP
User: account
password: for the whole account
This is different from setting up PCs and not logical, but it works.
Grafter
Posts: 5,924
Registered: ‎07-04-2007

Re: IPad and Email Setup

Different in which way? Servers, account names and passwords are the same no matter if a PC, touch or an ipad is used.