IP Addresses listed as Blacklisted
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: IP Addresses listed as Blacklisted
IP Addresses listed as Blacklisted
16-02-2019 5:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Help please. I've been sending/receiving e mails for years using em client with no problems. Last week I tried to send an email to a trusted company who I've been dealing with for some time, & in spite of sending/receiving emails from them the previous days, I start to get the messages bounced bask as undeliverable. I phoned the recipient who advised me that my email address had been blacklisted by MT toolbox com. Following the link that he sent me, it states that my email address has in fact been blacklisted. This is only emails sent from my plus net email account. I've checked all my settings & nothing has changed. I've found the following..https://www.spamhaus.org/pbl/query/PBL1668764 but this doesn't really help. Emails sent from my phone on my Plusnet account are also blocked, and once again the settings are correct. Can anyone assist?
kindest regards
Paul
Re: IP Addresses listed as Blacklisted
16-02-2019 7:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Addresses listed as Blacklisted
16-02-2019 8:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes sorry to confuse. It is my email address that has been blacklisted.
Re: IP Addresses listed as Blacklisted
16-02-2019 8:15 PM - edited 16-02-2019 8:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Spamhaus don't blacklist email addresses, so I too am a bit confused as to why you were sent that link? We can probably work out what is going wrong, but only with clarity over what's actually happening.
Re: IP Addresses listed as Blacklisted
16-02-2019 8:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ok. Is it ok to post here the link that I was sent?
paul
Re: IP Addresses listed as Blacklisted
16-02-2019 8:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hard to tell without seeing what it is! If you're unsure, feel free to send it via PM to me to limit exposure.
Re: IP Addresses listed as Blacklisted
16-02-2019 8:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi MJN private message sent.
paul
Re: IP Addresses listed as Blacklisted
16-02-2019 8:35 PM - edited 16-02-2019 8:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
<PM received>
Are you sending your email out via Plusnet's relay (relay.plus.net)? If so, then I think your recipient is getting confused with what's happening.
The Spamhaus link you gave me is performing a DNS lookup on your domain and running the resulting IP address through its blacklists. One of them is indicating that the address owner (Plusnet) has indicated that email should not be being sent directly from this IP address but should instead be sent via the Plusnet mail server. This is correct and, unless you are running your own mail server, is not the cause of the failures.
It did strike me as odd that your recipient was telling you what the problem is as when a message gets dropped the recipient very rarely gets notified of this (and why).
You mentioned that you got a bounce message - what did that say?
Re: IP Addresses listed as Blacklisted
on 16-02-2019 8:42 PM - last edited on 18-02-2019 9:59 AM by dvorak
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, I'm sending the email via relay.plus.net This is message I received after every attempt.
Re: IP Addresses listed as Blacklisted
16-02-2019 8:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did it have the question marks in as shown?
(By the way, probably best to hide his email address!)
Re: IP Addresses listed as Blacklisted
16-02-2019 8:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, the question marks were there. I have copied and pasted the message exactly as it came to me. Paul
Re: IP Addresses listed as Blacklisted
16-02-2019 8:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Difficult to comment further unfortunately as those question marks could well be hiding clues as to what the problem is.
The recipient's IT team are best placed to diagnose this, but the suggestion they've given so far is barking up the wrong tree.
Re: IP Addresses listed as Blacklisted
16-02-2019 8:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok. Many thanks for your time, I do appreciate it. I'll try sending the same recepient another message in the morning & see what happens.
Many thanks for your help
kindest regards
paul
Re: IP Addresses listed as Blacklisted
16-02-2019 8:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem, sorry I couldn't offer anything specific to solve the issue!
Re: IP Addresses listed as Blacklisted
18-02-2019 8:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @pko
Is it only this one recipient which is having issues receiving your emails? Did the email contain any links in the footer/signature?
MJN is right when he says that the recipients IT team are probably best placed to advise further on this - as has been said, not sure why they have provided a SH link for this issue as it does not seem to be of much relevance.
@MJN thanks for stepping in and offering some help whilst Forums staff have been getting round to replying to this thread!
It did strike me as odd that your recipient was telling you what the problem is as when a message gets dropped the recipient very rarely gets notified of this (and why).
I thought this as well when i started reading the thread - interesting.
@pko let me know the answers to the above questions and anything else that you find out from this companies IT team and I'll try and assist further.
Thanks,
MoR
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: IP Addresses listed as Blacklisted