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IMAP server closes connection

gtfc197
Dabbler
Posts: 15
Registered: ‎27-03-2014

IMAP server closes connection

Hi everyone,
New to Plusnet, when I open my Microsft Outlook to send email I keep getting a notice that says IMAP server has closed the connection. I was with BT and my phone will be transferred on 1st April.
All my email addresses are "btinternet.com" and I'm not sure if I will lose these once my whole BT account is closed.
Anyone got any advice. please.
Regards
Mick.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: IMAP server closes connection

Hi Mick,
I'm not sure if BT will close your e-mail accounts or not, however if you ask, there might be a way they can keep them open for you?
Just as a test, are you able to access your BT e-mails via their webmail at all?
Chris Pettitt
Cloud Environments Engineer
gtfc197
Dabbler
Posts: 15
Registered: ‎27-03-2014

Re: IMAP server closes connection

Hi Chris,
Thanks for reply.
I can still access my BT email account and also through my Outlook, but it's when I access through outlook that this message appears, even though I can still send & receive emails through it.
Community Veteran
Posts: 1,622
Thanks: 24
Registered: ‎29-06-2010

Re: IMAP server closes connection

You can keep your BTinternet email addresses by signing up to the Premium Mail service.