IMAP problems since yesterday OUTLOOK/Mifi

Plowman · ‎22-03-2024

Hello,
I'm trying to set up IMAP using Microsoft Outlook.
Currently I'm using mobile broadband not my Plusnet broadband. I do have Plusnet broadband but not to hand.
I can't get it to work. I input the details and it hangs: "We're getting things ready".
IMAP settings:
Incoming server: imap.plus.net
Incoming port: 993
Encryption method: None
Require login using SPA: Uncheck
Outgoing server: relay.plus.net
Outgoing port: 587 (recommended) or 25
Encryption method: STARTTLS
Require login using SPA: Check
I telephoned support and was directed to webmail.
Are the details correct?
How can I get it to work please?

Townman · ‎22-08-2007

IMAP on port 993 should have TLS/SSL encryption.

SMTP port 587 and SPA NOT checked.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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Dan_the_Van · ‎25-06-2007

As above, the settings should look like

Plowman · ‎22-03-2024

Thank you.

It worked.

Much appreciated.