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IMAP painfully slow

kjpetrie
Aspiring Pro
Posts: 177
Thanks: 23
Fixes: 4
Registered: ‎19-12-2010

IMAP painfully slow

For the last few days I've found IMAP to be painfully slow. Sending a simple text mail can take a minute or more and deleting messages often results in them changing colour but staying present and going back to unread at the next sync. Sent messages are often left in Drafts. Moving from one unread message to the next similarly can take ten or more seconds. This is not conducive to modern living, when one might have a lot of messages to read.

I know E-mail has long been PN's achille's heel, but really, IMAP's not much good if it can't respond instantly to a request.

 

3 REPLIES 3
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 198
Fixes: 84
Registered: ‎26-03-2018

Re: IMAP painfully slow

Hi @kjpertrie,

I'm sorry to hear about this. Are you sending these via Webmail or a Mail Client?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
kjpetrie
Aspiring Pro
Posts: 177
Thanks: 23
Fixes: 4
Registered: ‎19-12-2010

Re: IMAP painfully slow

I use Claws Mail as a client. I never log in to webmail unless I think I might need to do something the client can't handle, which is very rare.

 

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 198
Fixes: 84
Registered: ‎26-03-2018

Re: IMAP painfully slow

Thanks for getting back in touch. I'd meant to ask before, but are you noticing this is occurring at any particular time of the day? Also, if it does occur again, please could you try sending an email through the Webmail portal to see if there is any difference in the speed this is taking to complete? If you're sending multiple emails out at once, I'd recommend limiting this to make sure that this also isn't affecting the speed of the service.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team