cancel
Showing results for 
Search instead for 
Did you mean: 

IMAP folders not listed in outlook 2010 email settings

PhyllisTyne
Aspiring Pro
Posts: 613
Thanks: 38
Fixes: 3
Registered: ‎30-08-2007

IMAP folders not listed in outlook 2010 email settings

Just bought new laptop. set up imap accounts for me and both children in seperate Win 7 accounts. all accounts limited user
strangely, although all accounts have been set up in exactly the same way, one of them does not show the imap folders when looking in email settings / more settings. I don't understand why and whatever I try they won't appear. the other 2 accounts show inbox, sent and deleted.
this wouldn't be a problem but it does mess up deletions from the affected account as it can't place deleted items in a folder that doesn't exist or that it can't see. And anyway I want to fix it cos its a puzzle.
I can only think its a server problem with that particular account. unless anyone here knows different!
All clues appreciated.
Thanks
PT
8 REPLIES
PhyllisTyne
Aspiring Pro
Posts: 613
Thanks: 38
Fixes: 3
Registered: ‎30-08-2007

Re: IMAP folders not listed in outlook 2010 email settings

sorry, maybe I should of said the dodgy account only shows the inbox and nothing else
Community Veteran
Posts: 26,739
Thanks: 953
Fixes: 10
Registered: ‎10-04-2007

Re: IMAP folders not listed in outlook 2010 email settings

Have you double checked that you didn't set it up for POP3 instead of IMAP (I suspect it may default to POP3).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
PhyllisTyne
Aspiring Pro
Posts: 613
Thanks: 38
Fixes: 3
Registered: ‎30-08-2007

Re: IMAP folders not listed in outlook 2010 email settings

yes, definitely imap with imap server settings identical to the others
PhyllisTyne
Aspiring Pro
Posts: 613
Thanks: 38
Fixes: 3
Registered: ‎30-08-2007

Re: IMAP folders not listed in outlook 2010 email settings

deleted the account last night. recreated this morning. now outlook says logon details incorrect. although they work for webmail. I think a ticket might be in order
whelpton
Grafter
Posts: 104
Registered: ‎06-06-2011

Re: IMAP folders not listed in outlook 2010 email settings

PhyllisTyne. I have replied to your ticket. I hope this fixes your problem.
RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: ‎06-08-2007

Re: IMAP folders not listed in outlook 2010 email settings

I often find IMAP folders missing in Outlook. A click on "refresh IMAP folders" normally sorts them out.
Was the reply on the ticket account-specific, or was it general advice? If it's general advice, could you share it here?
whelpton
Grafter
Posts: 104
Registered: ‎06-06-2011

Re: IMAP folders not listed in outlook 2010 email settings

Account specific Im afraid.
PhyllisTyne
Aspiring Pro
Posts: 613
Thanks: 38
Fixes: 3
Registered: ‎30-08-2007

Re: IMAP folders not listed in outlook 2010 email settings

my mailboxes are being refreshed (not for the first time) and hopefully that will solve it. It has to be a server issue with all the other accounts on a variety of machines functioning perfectly. Fingers crossed - I will report back.
PT