I thought webmail was active by default?

spader · ‎20-12-2014

Hi,
I can't log on to my webmail using my standard log on details. I thought it was set up automatically when ordering my account...
I've made a new mailbox (thinking this would help), and it seems to have done nothing.
Any ideas?
*edit
Ooooh, I just managed to log into the mailbox I created (added @username.plus.com which wasn't required when I had plusnet broadband before). So is this my only mailbox? Or is there some default one I don't know about...
*edit2
Annnnd I can't send an email from my accessible mailbox

Townman · ‎22-08-2007

Hi Spader,
Me again...
Exactly what error messages are you getting?
Your default logon to webmail is your accountname and the accountpassword.
If you have other email boxes their details are accountname+emailboxname and the password for emailboxname.
Remember to select the correct "domain" (PlusNet) when logging on.
You can check if you have email set up by logging one to the portal (using your accountname and the accountpassword) and looking at the "Email Settings" link on the left.
HTH.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

MisterW · ‎30-07-2007

I noticed a while ago that you can log on to webmail with mailboxname@accountname.plus.net and mailbox password.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

spader · ‎20-12-2014

Oh... I just tried to use it too quickly!
Got a welcome email and it's working now