I take it Webmail's down again?
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- I take it Webmail's down again?
Re: I take it Webmail's down again?
14-03-2014 4:49 PM
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Re: I take it Webmail's down again?
16-03-2014 8:29 PM
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Re: I take it Webmail's down again?
22-03-2014 3:22 AM
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That's it! I've had enough. I have put this off, over and over again, because changing ISP is a pain in the rear but, now that I've started the ball rolling (I have set up an alternative, web-based email account and started to change my email address with various companies) there is no going back. I will, in the not too distant future, be an ex-Plusnet customer and nothing is going to change my mind about that. The service and reliability of Plusnet remains perfectly adequate in most respects but I need reliable access to my email no matter where I am or when and Plusnet haven't been willing/able to provide that for several years - with a VERY marked decline in recent months, especially. So, it will be the reliability and dependability of webmail that will cost Plusnet my custom. The idea that you can have a failing service and tell your customers it is going to take (at least) several months to fix is simply absurd in this day and age. I'd imagine the tech guys are doing there best but, as in so many other places, I expect the staff numbers are being pared to the bone and the remaining staff simply haven't got a prayer of keeping up with demand.
I am done here.
Re: I take it Webmail's down again?
22-03-2014 5:15 AM
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Re: I take it Webmail's down again?
22-03-2014 3:04 PM
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Re: I take it Webmail's down again?
24-03-2014 9:23 AM
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Quote from: grumpybob @93 - Maybe, but I wasn't able to use webmail from about 2200hrs so that doesn't fit properly with Plusnet's "announced" outage (midnight to 0800 on Sat 22 March).
It doesn't, however this covers anything outside of that period.
Quote from: grumpybob On the subject of announcements, I agree with drj's point on the other thread you refer to: for something as important as a long outage on a key service, Plusnet shouldn't be expecting people to sign up to an additional alerts service but, instead, should be giving proper notice to all affected customers. This outage is typical of Plusnet's cavalier attitude to service provision in recent years and I fed up with it.
Sorry you feel that way. It's nothing new though and is the approach we've always taken. Certainly for the last decade or so. It's likely to have been coupled with a recorded message should anyone have attempted to call our support lines.
Bob Pullen
Plusnet Product Team
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Re: I take it Webmail's down again?
24-03-2014 9:38 PM
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Re: I take it Webmail's down again?
25-03-2014 3:10 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: I take it Webmail's down again?
25-03-2014 6:36 PM
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Re: I take it Webmail's down again?
25-03-2014 6:36 PM
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Re: I take it Webmail's down again?
25-03-2014 6:53 PM
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Re: I take it Webmail's down again?
26-03-2014 8:36 AM
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On a serious note, I'm not sure why that happened. Keep an eye on it and shout up if it becomes a regular occurrence.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: I take it Webmail's down again?
26-03-2014 2:49 PM
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Re: I take it Webmail's down again?
26-03-2014 6:47 PM
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Re: I take it Webmail's down again?
26-03-2014 10:30 PM
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So timed out in 8 seconds!
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