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I phone 6 will not send mails

woolaston
Newbie
Posts: 2
Registered: 14-02-2016

I phone 6 will not send mails

Hi all,
I am in the process of changing over to Plusnet. I am setting up my phone, exactly as stated on the website, but it keeps saying my outward mail username or password are in correct. when they are not. Any help would be appreciated  Smiley thanks
3 REPLIES
Superuser
Superuser
Posts: 9,667
Thanks: 1,070
Fixes: 59
Registered: 06-04-2007

Re: I phone 6 will not send mails

Welcome to the forums. Smiley
Based on your "in the process of changing over to Plusnet" comment I assume your broadband is yet to transfer to Plusnet. Unfortunately until that transfer is completed the email servers will not allow you to send mail using an external email client (eg the one on your phone). Sad
You could use webmail (https://webmail.plus.net) but until transfer you need to continue using your current ISP's email relay for sending from an external email client.
David
woolaston
Newbie
Posts: 2
Registered: 14-02-2016

Re: I phone 6 will not send mails

Cool, thanks for that Cheesy Cheesy
kh1
Dabbler
Posts: 11
Thanks: 2
Registered: 18-09-2016

Re: I phone 6 will not send mails

This is a little confusing as I am having the same problem with my I phone se, but I have managed to set up ok on my laptop mail program