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I need help to reset my freenetname email password . I have forgotten it.

Newbie
Posts: 3
Registered: ‎18-07-2020

I need help to reset my freenetname email password . I have forgotten it.

Hi I have forggotten my Freenetname email password, I have tried the reset link via Madasafish but that doesnt work. Can someone help please

3 REPLIES 3
Newbie
Posts: 3
Registered: ‎18-07-2020

Re: I need help to reset my freenetname email password . I have forgotten it.

Hi @plusnethelp can you help please

Superuser
Superuser
Posts: 16,662
Thanks: 6,851
Fixes: 63
Registered: ‎22-08-2007

Re: I need help to reset my freenetname email password . I have forgotten it.

Hi,

In what way does it "not work"?

Is it the primary or secondary email address?

Have you lost the password for your Freenetname account, as well as that for the email address?

Reset email password

Which ISP are you with, Plusnet or one of the other / legacy vISPs?

Are you able to login to the email address using webmail? If not then it is likely that your email address has been identified as being compromised and has has its password changed. Where email address passwords have been changed to protect the integrity of the service, the account password is left unchanged.

Plusnet / Force9 / FreeOnline users can only change the password on the DEFAULT email address by changing the password on the user ACCOUNT through the user portal. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal.

Brightview users (Madasafish / FreeNetName / GlobalNet / IC24 / ICScotland / Dialstart / Totalise) logging into webmail should use their full email address. Use the MAAF user portal to update the password on the default email address (change the account password) and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support ... because the account password change process sends an email to the mailbox you cannot now access.

DO NOT USE THE SAME PASSWORD AGAIN for that would allow the continued exploitation of the account. The new password should be cryptic and not one used before.

Note that changing the account password will change the password used for logging on to the relevant user portal. If your email service is NOT a retained legacy service (one associated with a retired internet service account), then the password required by the router to connect to the internet will be changed too. If the router is a Hub Zero or a Hub One supplied by Plusnet it should update automatically. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect.

On the assumption that the email address password has been compromised, I strongly recommend that wherever you have used that email address / password combination as access credentials to services such as Amazon, Netflix, eBay etc., that you also change the passwords on those service as well.

 

Newbie
Posts: 3
Registered: ‎18-07-2020

Re: I need help to reset my freenetname email password . I have forgotten it.

Thanks for the advise, I had already tried the MSSF recover password site, it goes through but doesn't send out the email to recover it. I put in a call to Plusnet the guy was helpful but had to pass it on to another dept, so I am waiting.

Once ive reset it I will have to move my URL to another host as Plusnet don't actively manage these they are now just maintained.