I can't access my Plusnet webmail and I need to
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I can't access my Plusnet webmail and I need to
22-04-2020 10:04 AM
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I have tried to access my webmail on two different computers and via my Android phone, without success. I keep getting a "login failed" message. I haven't changed the password - or made any other changes since I logged off the computer yesterday.
I have used this webmail account for many years and it has worked perfectly. Can anyone help me?
Re: I can't access my Plusnet webmail and I need to
23-04-2020 9:41 AM
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Hi @kizzy12345
Sorry to hear that.
I can see that password to your account was changed yesterday so you should be able to use your webmail again.
If you still have any problems - let us know.
Re: I can't access my Plusnet webmail and I need to
24-04-2020 11:30 AM
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Hi @kizzy12345
A warm welcome to the forums. To expand on @Tibzor 's response, if you change the password for your Plusnet account, the password of the DEFAULT mailbox will also be changed. Therefore having changed the password on the account, you will need to use that new password with your mailbox.
It is helpful to try to log on to webmail (see http://webmail.plus.net) to ensure that you have the correct password, as computers and other devices can report 'password' errors for all sorts of other issues, which have nothing to do with the password.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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