I am receiving many blank emails
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- I am receiving many blank emails
I am receiving many blank emails
07-12-2015 3:47 PM
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In the last few days, every time Live Mail connects up I receive dozens of blank emails with the 'subject', 'to' and 'from' panels blank. There is no message, and all I see is an unopened envelope symbol. I can receive up to about 40 of these each time, along with more and more copies of legitimate emails that I have also received recently.
Does anyone have any ideas why this is happening.
Re: I am receiving many blank emails
07-12-2015 6:53 PM
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A warm welcome to the forums.
Interesting question - I have seen similar on my iPhone / iPad. You can see the email headers but there is no content.
Are you configured for POP3 or IMAP operation?
Can you see the whole of the emails if you access the mailbox by Webmail?
Kevin
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Re: I am receiving many blank emails
07-12-2015 7:49 PM
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On webmail, I don't see any blank emails - but the ones that I have already received in Live Mail are still there on webmail, even after they've been uploaded to me.
Re: I am receiving many blank emails
07-12-2015 7:53 PM
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Re: I am receiving many blank emails
07-12-2015 8:03 PM
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There is not much more I can do right now. Suggest that you check to POP3 settings - keep on server - which will explain why they are (usefully) still there to be seen in full by webmail.
It rather looks like the headers have downloaded but not the body parts of the emails. Check send and receive settings for 'download headers only'.
Will look at this again later.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: I am receiving many blank emails
08-12-2015 8:13 AM
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Thank you - now here's something I really don't understand. All this business with blank emails has stopped, as suddenly as it started - and I haven't changed anything!! To me, that implies that the problem is elsewhere. Ho hum
Brian
Re: I am receiving many blank emails
08-12-2015 9:03 AM
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Email content and attachments are downloaded 'in the background' and if your internet link is running slow or has issues, downloading large attachments can cause a delay in fully downloading email content. Keep an eye out for other issues.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: I am receiving many blank emails
08-12-2015 10:27 AM
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But - as I said - ovenight and this morning it seems to have stopped!!
Re: I am receiving many blank emails
08-12-2015 2:41 PM
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For clarity, are those emails which were 'blank' now correctly displaying their contents? If yes, does one of them have a large attachment?
You need to keep a watch for this issue and then take a view on internet connectivity responsiveness in other things - e.g. web browsing.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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