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How to change Freenetname password?

FIXED
pnforumMW
Dabbler
Posts: 15
Thanks: 3
Fixes: 2
Registered: ‎26-10-2021

How to change Freenetname password?

I have the same problem as described here:

https://community.plus.net/t5/Email/Freenetname-account-HOW-TO-CHANGE-PASSWORD/td-p/1608660

i.e. I want to change my freenetname password. I have tried the Madasafish link described in the thread (https://secure.madasafish.com/forgotpassword/).

i get the password reset email, but when I click on the link I get a Plusnet branded error message "Your password reset link was invalid or may have expired. Don't worry, to reset your password just enter your details again." I entered my freenetname email again but nothing happens when I send it.

 

Please help!

Regards

Martin Wilkinson

 

3 REPLIES 3
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: How to change Freenetname password?

Do you know your current password?

If you do, you can log in to your Madasafish account and use the change password tool here http://www.madasafish.com/support/billing/change_account_details/password_information/forgotten_pass...

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
pnforumMW
Dabbler
Posts: 15
Thanks: 3
Fixes: 2
Registered: ‎26-10-2021

Re: How to change Freenetname password?

Fix

Thanks for your prompt reply. The first time I tried the link it look me to "Greenbee.com" (part of John Lewis, apparently). Predictably, my login attempt failed.

 

Second time I tried it, it did take me to the madasafish website, where I successfully logged on and changed my password via:

  • My Details/Update Password.

Thanks for your help.

 

Regards

Martin WIlkinson

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: How to change Freenetname password?

Thanks for getting back to me @pnforumMW

Ah that's odd, but I'm glad to see you've managed to change your password now. ‌Thumbs_Up

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet