How long to restore archived emails?
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Re: How long to restore archived emails?
02-11-2018 12:39 PM
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I'm sorry to see this, the issue mentioned on ticket 184138494 relates to the total data stored in the mailbox which is the issue rather than the number of messages. With that in mind it would be a good idea to go through and delete any messages with attachments, you should be able to download and save any attached files before doing that.
Re: How long to restore archived emails?
08-11-2018 6:25 PM
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so when i look at folder size it is small but i am still getting emails telling me to reduce size. can someone help me in step by step instructions as i cant see what i am doing wrong?
Re: How long to restore archived emails?
09-11-2018 1:36 PM
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Re: How long to restore archived emails?
10-11-2018 12:02 PM
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i had another try yesterday and found lots had been restored again unfortunately it looks like i have deleted all my inbox by mistake! thankyou for your patience tho
Re: How long to restore archived emails?
10-11-2018 12:03 PM
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so will i change my email address to my gmail for now? emm how do i do that?
Re: How long to restore archived emails?
11-11-2018 1:58 PM
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Hi @lauramc,
I'm sorry to hear that you've accidentally deleted your inbox. If you check your deleted items folder you might find your message on there.
If you're wanting to use a Gmail email address instead, you would just need to go to their website and create a new email address.
Re: How long to restore archived emails?
21-11-2018 2:25 PM - edited 21-11-2018 2:28 PM
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About 15 days, and counting! Still waiting for emails to be restored after two promises of 72 hours.
Re: How long to restore archived emails?
21-11-2018 5:01 PM
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Hi @Jim20, thanks for your post.
I can see my colleague @MatthewWheeler has just sent you a ticket in relation to this issue, accessible here.
Please let us know if you require any further assistance.
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