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How long do PlusNet email addresses stay active if you leave?

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Grafter
Posts: 37
Thanks: 2
Registered: ‎16-05-2013

How long do PlusNet email addresses stay active if you leave?

How quickly do PlusNet switch off email accounts if you leave? If I were to switch to another provider would the PN email addresses switch off on the day of the transfer or do they hang around for a bit?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,113
Thanks: 591
Fixes: 229
Registered: ‎01-01-2012

Re: How long do PlusNet email addresses stay active if you leave?

If you want to keep the e-mail address active all you have to do is request it when your cancelling.
We'll move you onto a free account after you move away.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Grafter
Posts: 37
Thanks: 2
Registered: ‎16-05-2013

Re: How long do PlusNet email addresses stay active if you leave?

I've sent you a PM
Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: How long do PlusNet email addresses stay active if you leave?

Is this a change in policy as that hasn't been the case in the past
I refer to this http://www.plus.net/support/service/policies/cancellation.shtml#generalPolicies
Quote
6.  It is possible, when requesting an account cancellation, to request a downgrade to a mail only package for £20 a year instead of full account closure. This will allow continued access to email and some member centre features. This option must be requested at the time of cancellation.