How do you delete "Deleted Items" in the Webmail Folder?
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How do you delete "Deleted Items" in the Webmail Folder?
27-01-2018 7:49 PM
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I'm trying to empty my Deleted Items folder in Webmail.
I get the alert message "Do you really want to delete all messages in this folder?"
When I click OK the little gear wheel goes round for a while, but nothing happens.
I can still see my deleted emails?
What am I doing wrong?
Thanks, swissbank
Re: How do you delete "Deleted Items" in the Webmail Folder?
27-01-2018 9:35 PM
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At log in choose the basic webmail option; does it work then?
Re: How do you delete "Deleted Items" in the Webmail Folder?
29-01-2018 12:13 AM
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How many messages does the Deleted Items folder contain? Have you tried emptying it at an off-peak time?
Emptying that folder of around 20 messges takes only a couple of seconds for me.
Re: How do you delete "Deleted Items" in the Webmail Folder?
31-01-2018 2:53 PM
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Hello @swissbank
Sorry to hear you are experiencing problems with webmail. We have run a test on your mail box and can see your deleted items are now empty. It may have been a delayed action due to the servers running slow.
I have refreshed your mail box which should improve this. Let us know if you need any further assistance.
Re: How do you delete "Deleted Items" in the Webmail Folder?
01-02-2018 9:07 AM
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Gel, thanks for that advice.
You may have seen my response to SammyM by now, who fixed it for me.
I've ventured into Basic Webmail a couple of times, but did not feel comfortable because of its "rustic" look 🙂
I'll try it again soon and I'm sure I'll get used to it the more I use it.
I only want to do basic things so it will most likely meet my needs.
Anyway, thanks for that tip on deleting items, I'll make a note of that in case there is a next time!
swissbank
Re: How do you delete "Deleted Items" in the Webmail Folder?
01-02-2018 9:12 AM
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David, it looks like SammyM has fixed it for me.
I guess I was trying to delete about 20 - 30 emails at a time.
I'll remember the tip about emptying at off-peak time. Thanks.
Peter
btw I'm still considering how best to tackle the re-direct job and will be back soon to update you and others on my progress. Thanks.
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