How do I ditch Madasafish email?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: How do I ditch Madasafish email?
How do I ditch Madasafish email?
16-05-2017 12:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok, I'm just about at the end of the proverbial tether here. Since moving to Plusnet broadband, my emails have been going through Madasafish (just mail). We were all assured that we would not be affected by the closure of Madasafish but since this closure I've had nothing but problems with my email. I can't access my madasafish webmail as Plusnet webmail won't recognise my password. My partner can access hers but plusnet webmail is so slow it is virtually unusable.
Here's the question then: Is the solution to all this to ditch Madasafish altogether and transfer my email traffic to Plusnet? How do I do this? How hard is it? How many hoops do I have to jump through to arrive at a solution or is it simply a matter of transferring a domain name over to Plusnet? I just want my email to work as it used to. Thanks. Looking forward to an answer. Rx
Re: How do I ditch Madasafish email?
16-05-2017 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I am sorry to hear you are having problems with accessing your Madasafish email.
If you're using your domain name, you'd login to http://webmail.plus.net using your full email address and your mailbox password you can reset here https://secure.madasafish.com/myaccountdx/internet/additional-mailboxes/ if you need to.
Let us know how you get on.
Re: How do I ditch Madasafish email?
17-05-2017 10:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your reply Gandalf. I've tried resetting my password several times to see if a reset will bring it back but I still get the message "Log in failed". Any ideas? I'm totally flummoxed.
Re: How do I ditch Madasafish email?
17-05-2017 12:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: How do I ditch Madasafish email?
18-05-2017 8:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: How do I ditch Madasafish email?
18-05-2017 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, Yes I know that I can use an email program on my pc or phone but I would prefer to be able to access my webmail too. I am sometimes away from my pc and need to use someone else's machine which means I need my webmail. for whatever purpose that may be. I cannot always rely on my phone.
Ok, here is the problem: When I go to my Madasafish account and try to update the password for "additional mailboxes" to access my webmail, it simply will not do what I ask of it, that is to supply me with a new password to give me access to my webmail.
It simply ignores my request.
This in itself tells me there is something wrong. Also, when I am composing an email, I often get the pop-up message that the server is down and I have to try several times to send the email. This also tells me there is something wrong. I need access to my webmail so I can do basic housekeeping like deleting, retrieving, moving emails and just keeping an eye on what is there and what is not. I just want access to my webmail.
Tearing my hair out here.
Re: How do I ditch Madasafish email?
18-05-2017 11:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not sure if this is correct -but sure someone will say if not - if you turn on authentication as I have, but can't remember how you can access your email from any connection.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: How do I ditch Madasafish email?