Historical email once Plusnet account closed
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Historical email once Plusnet account closed
09-04-2020 2:28 PM
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Re: Historical email once Plusnet account closed
09-04-2020 2:47 PM
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Hi Steve,
A warm welcome to the forums.
Reading between the lines, are you saying that you left Plusnet asking that your account be down-graded to email only? If yes, then the process is as follows...
- When planning to leave, you MUST advise Plusnet that you wish to retain an email only account - not just leave it to the Gaining Provider Led standard service migration process
- YOU should note all of the existing Plusnet Email addresses you have
- When the migration is activated Plusnet FULLY closes the account for final billing purposes
- Plusnet then resurrects the account as an email only service
- YOU then have to recreate the original email addresses
- Plusnet then restores your email archive
From 3 until 5 any email sent by anyone will not be routable (will have come nowhere near Plusnet) because the domain youraccount.plus.com or the 'target' mail addresses will not have existed. In short any mail attempted to be sent is not "recoverable". Your correspondents will need to try again.
HTH
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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