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Hidden Deleted Items folder in Webmail

FIXED
Weystoner1
Grafter
Posts: 26
Thanks: 7
Fixes: 1
Registered: ‎07-07-2016

Hidden Deleted Items folder in Webmail

Morning all,

I've been trying to reconcile the size of the mailbox as listed on the 'Important email regarding your account' emails I keep getting from Plusnet (866Mb) with the figure I get when I count up the various mailbox sizes on my webmail account (c. 500Mb).

I have found a 215Mb Deleted Items folder that is visible in the 'Manage Folders' screen, but not in the 'Mail' screen, that goes some way in explaining the discrepancy.  This is from the 'Manage Folders' screen:

Screenshot 2021-03-22 060923.jpg

 

This is from the 'Mail' screen (the Deleted Items and Deleted Messages folders are empty) :

Screenshot 2021-03-22 061256.jpg

 

I can't find a way of permanently removing these emails.   I would be most grateful for any help in getting rid of them, and any explanation of why I have three 'deleted' folders.

 

Many thanks, Dave

7 REPLIES 7
jab1
Seasoned Hero
Posts: 6,603
Thanks: 2,216
Fixes: 71
Registered: ‎24-02-2012

Re: Hidden Deleted Items folder in Webmail

Fix

Morning @Weystoner1 You need to 'tick' the box at the right and click the save button.

John
Weystoner1
Grafter
Posts: 26
Thanks: 7
Fixes: 1
Registered: ‎07-07-2016

Re: Hidden Deleted Items folder in Webmail

Thanks John, you're a star - all my deleted folders are now showing as empty.

 

Dave

jab1
Seasoned Hero
Posts: 6,603
Thanks: 2,216
Fixes: 71
Registered: ‎24-02-2012

Re: Hidden Deleted Items folder in Webmail

Good. 😀

Edit: I would also run 'compact folders' from the options under the 'star' - extreme bottom left of the screen.

John
Weystoner1
Grafter
Posts: 26
Thanks: 7
Fixes: 1
Registered: ‎07-07-2016

Re: Hidden Deleted Items folder in Webmail

I've compacted my (tiny) mailbox, but I'll have to wait for an early morning start to compact my wife's (ginormous) mailbox.

 

Thanks once again John.

 

Dave

jab1
Seasoned Hero
Posts: 6,603
Thanks: 2,216
Fixes: 71
Registered: ‎24-02-2012

Re: Hidden Deleted Items folder in Webmail

Don't see why Dave - so long as you have deleted and emptied the deleted items folder - compacting just clears all the empty space and brings the remaining mail 'together', so to speak.

John
Weystoner1
Grafter
Posts: 26
Thanks: 7
Fixes: 1
Registered: ‎07-07-2016

Re: Hidden Deleted Items folder in Webmail

The 'Compact' button appears to be greyed out until mail is loaded; because of my wife's mailbox size I can only load her inbox early in the morning.  I'll try a smaller folder and see if it loads more quickly.

jab1
Seasoned Hero
Posts: 6,603
Thanks: 2,216
Fixes: 71
Registered: ‎24-02-2012

Re: Hidden Deleted Items folder in Webmail

OK Dave. I'm not up on webmail behaviour as I only ever use it to remove the couple of spam messages a year I get on my PN accounts.

John