Help needed to set up Plusnet email on Galaxy Tab 2

[#1]

Help!Am a new plusnet customer trying to set up plusnet email on my galaxy tab 2 (kitkat)using default android app. Have had no luck.keep getting message "unable to connect to server-no response from server". Thought I was reasonably computer savvy, but this beats me. Set up a Hotmail account in minutes using the default app, why is plusnet so difficult. I have followed the tutorial using various permutations without success.  Any help appreciated.

[#2]

Have you set up an email account using https://www.plus.net/my.html?action=myemail&s=1&redirected=yes

[#3]

Moderator Note by Dick (Strat)

Post and reply moved to their own topic for clarity and title changed to reflect issue.

[#4]

Hi,

A warm welcome to the forums.  The first question is have you got the msil option enabled?  I'm not certain that email is automatically enabled these days - I should check with @bobpullen

You can try logging in to email here - webmail.plus.net using your account name and account password.  If that works the try to set up th android again.

Inbound server: imap.plus.net

Outbound server: relay.plus.net - port 587

Account: username

Password: username-password

DO NOT USE SSL/TLS

[#5]

 I'm not certain that email is automatically enabled these days

It's not automatically created on accounts and hasn't been for several years. If someone wants an email address the option is given and they can create them afterwards too at email.plus.net

[#6]

Hi there,

It doesn't look like you have a mailbox added to your account.
You can add one here: https://www.plus.net/my.html?action=add_mailbox

Anoush

[#7]

@Chris / @Gandalf,

There had been a number of posts similar to this - users trying to connect to non-existent mailboxes. Is there something in the new user communications which might lead them to believe there is a default email address set up from the get-go?

On the user portal connection detail screen, will that show email connectivity details if no email box has been configured?

Can that screen have a comment added to indicate that mailboxes need to be established before trying to connect to them please?

[#8]

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@Townman wrote:
There had been a number of posts similar to this - users trying to connect to non-existent mailboxes. Is there something in the new user communications which might lead them to believe there is a default email address set up from the get-go?

As far as I can see, there's absolutely no indication on the account that an email service has been setup.

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@Townman wrote:
On the user portal connection detail screen, will that show email connectivity details if no email box has been configured?
Can that screen have a comment added to indicate that mailboxes need to be established before trying to connect to them please?

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We'll pass the feedback on.

[#9]

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@Gandalf wrote:

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@Townman wrote:
There had been a number of posts similar to this - users trying to connect to non-existent mailboxes. Is there something in the new user communications which might lead them to believe there is a default email address set up from the get-go?

As far as I can see, there's absolutely no indication on the account that an email service has been setup.

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OK I'll ask the question differently - does the new user communications give any guidance on how to set up connection to an email box / service?

Given the number of people who have tried to set up an email client connection to a Plusnet email box which has not been established must lead to asking why?  I suggest that something must be offering "in their face" information - possibly along the lines of the old username@username.plus.com default email address set up details?

[#10]

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@Townman wrote:
OK I'll ask the question differently - does the new user communications give any guidance on how to set up connection to an email box / service?

Not that I can see.

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@Townman wrote:
Given the number of people who have tried to set up an email client connection to a Plusnet email box which has not been established must lead to asking why?  I suggest that something must be offering "in their face" information - possibly along the lines of the old username@username.plus.com default email address set up details?

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I'll pass the feedback on.