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Help needed to restore archived emails please

FIXED
gingerpuss52
Newbie
Posts: 2
Thanks: 1
Registered: ‎23-06-2021

Help needed to restore archived emails please

Hello

Could Plusnet peeps please unarchive my emails?  I have been deleting old emails and large files over the past month or so thinking I was going to be OK.  However, this morning I find all my folders and emails, except the recent inbox items and sent folder have all gone.

 

It's very important for me to access the folders as I have an ongoing legal issue going on and some very important emails have been saved to folders that I thought were safe.  Maybe I have misunderstood the archiving instructions and checking file sizes etc.

Thanks for your assistance with this problem. 

4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,716
Thanks: 7,026
Fixes: 1,175
Registered: ‎21-04-2017

Re: Help needed to restore archived emails please

Fix

Hi @gingerpuss52 thanks for your post and welcome to our Community Forums.

From what I can see we haven't actually archived your mail yet. I've checked your mailbox and there are definitely emails in there going back to 2013. Can you try going to webmail.plus.net > Settings > Folders > making sure all the folders are ticked? If you then go back to the main Mail page, check each folder. 

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
gingerpuss52
Newbie
Posts: 2
Thanks: 1
Registered: ‎23-06-2021

Re: Help needed to restore archived emails please

Hello Gandalf

 

Many, many sincere thanks for answering my query yesterday.

I have now restored my folders and will deal with them accordingly.  Like a fool, I thought I was dealing with them, after being reminded by Plusnet about the file sizes....you live and learn eh?

 

Once again, thanks very muchly.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,716
Thanks: 7,026
Fixes: 1,175
Registered: ‎21-04-2017

Re: Help needed to restore archived emails please

Thanks for getting back to me @gingerpuss52

Haha no problem at all, the main thing is you've got your mail back now and you know what to do so this shouldn't happen again. Let me know if there are further issues or anything else you'd need help with. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 17,692
Thanks: 7,370
Fixes: 71
Registered: ‎22-08-2007

Re: Help needed to restore archived emails please

Culling mailbox contents

If you need to clean out your mailbox, may be because it is over quota, then as well as tidying up the inbox, you need to also look at the SENT ITEMS folder and then afterwards clear out the TRASH folder. However some times webmail performance can make this process very tedious, particularly if the delete action (actually a move to the trash folder) fails.

If you primarily want to delete emails, you can mitigate delete performance issues by doing an "immediate" delete (rather than a move to trash for deletion later) by holding down the SHIFT key when pressing the DEL key. This works in both webmail and most PC based email clients. WARNING SHIFT+DEL is not recoverable so be certain absolutely, that you do not need the email before pressing the buttons!

Alternatively, in webmail (Round Cube) Settings -> Server Settings there are some options worth exploring controlling how deletes are performed...

  1. Flag the message for deletion instead of delete
  2. If moving messages to "Deleted Items" fails, permanently delete them
  3. Compact Inbox on logout

Setting these options and using them together will avoid the over heads of moving items to the trash folder when you wish to delete them. They will simply be greyed out and remain in the inbox list. After logging out of webmail, they will then be removed from the mailbox.

Whilst this might be highly proficient, it needs to be used with care, for when they are gone, they are gone. Note also that Plusnet house-keeping clears out the trash folder weekly.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.