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Help - need to add MX Record for a domain hosted by plusnet

jools2361
Newbie
Posts: 3
Registered: ‎30-08-2019

Help - need to add MX Record for a domain hosted by plusnet

HELP - I added a domain to plusnet months ago  but have only just tried to setup email, the emails get rejected as there is no mx record for the domain, I have tried to add one but as usual there are no proper instructions. I have two other domains with plusnet that have the mx records as they are domains I have had for many years. It shouldn’t be so difficult, I know what I need to add but I cannot find a screen print anywhere that shows me what to put where for both the MX and A records. I have attached a screenshot of what I am trying to do, so I hope someone can tell me if this is context as plusnet support can give no help. Thanks

 

5 REPLIES 5
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
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Registered: ‎14-04-2007

Re: Help - need to add MX Record for a domain hosted by plusnet

Moderators Note
This topic has been moved from ADSL Broadband to Email.

 

 

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Townman
Superuser
Superuser
Posts: 20,206
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Registered: ‎22-08-2007

Re: Help - need to add MX Record for a domain hosted by plusnet

You state you added a domain ‘months’ ago implying that is comparatively recent. Plusnet stopped hosting domains over a year ago, which is why instructions are rather scant.

Where is the domain registered and who provides the name server service?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,215
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Registered: ‎01-01-2012

Re: Help - need to add MX Record for a domain hosted by plusnet

Thanks for getting in touch @jools2361.

Can you PM me the full details of what you're trying to do along with the e-mail addresses you've tried setting up?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jools2361
Newbie
Posts: 3
Registered: ‎30-08-2019

Re: Help - need to add MX Record for a domain hosted by plusnet

 


@MatthewWheeler wrote:

Thanks for getting in touch @jools2361.

Can you PM me the full details of what you're trying to do along with the e-mail addresses you've tried setting up?



PM has been sent, Thank you

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,215
Thanks: 1,080
Fixes: 407
Registered: ‎01-01-2012

Re: Help - need to add MX Record for a domain hosted by plusnet

Thanks for getting back to me.

I'll get that picked up tomorrow when the relevant team are in.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team